Autowash Car Wash 4+

Great app and membership features, but have yet to win anything from the wheel spin game. Game aside, easy straightforward app, would be nice to have the ability to pause membership on certain months when you don’t need it. And would be nice to have a location in the southlands mall area. Locations tend to always be full and busy everywhere. A status of the car wash like open or closed due to weather or repairs would be nice too, so you don’t end up wasting a drive just to be told it’s close or broken down. Other than that great app.

I utilize two locations in my area, one location has 3 automated bays, and the other has 2. During the colder months, there is ALWAYS one bay under repair at each locations, and the lines will then have 5 plus cars. Each car takes 7.5-8 minutes. Every time I go in the colder months, I expect to wait 40-60 to get a wash. More then once have I had a problem with the wash in my locations, and when I call, all they want to do is credit me the wash, and never compensate for time lost. If I could pass one piece of advice along to this car wash chain is to put cameras on each of there locations pointing at the lines, and make it accessible for their members to see on the app what the lines look like, and put up alerts if a bay, or what bays are not working BEFORE DRIVING THERE. The customer service has no authority to give you anything when you’ve had a bad experience with their wash other then another wash. I would go to another car wash provider, but they are a lot of $$$, and for what the others charge, I would also expect them to vacuum the inside for me for one vehicle. At least Autowash allows all of your vehicles to be under your account. Their self service wash bays are always online, so that’s a win for them.

Rather than updating the current app that has worked fine since I became a member they decided to get a new app that does not recognize my user name and password once I spent the time to recreate the user name and password now it tells me there are no codes but to check back soon because they are loading codes all the time never had this issue with the old app and I am glad I was the first person in line as if this happens again after waiting in line for 20-30 minutes I will just cancel and get a membership at one of the other 5 car washes between home and work. Reached out to customer service got VM. Maybe he goal of the new app is to get members so frustrated that they cancel to shorten wait times. The app upgrade seems to be not going so well.