AXIS Gear lets you control and schedule your window shades from the comfort of your iPhone. After installing Gear, download the free app for a smarter home that saves you time and energy.
Bug fixes and performance improvement
Ratings and ReviewsSee All
Generally the product works as advertised and was very impressed by their packaging and instructions for installation. I bought two of these, and while one has worked well, I’ve had three issues with them other, that would definitely not have me rate these products 5 stars and more importantly not a very strong customer support to help me resolve this.
1. Chain Cord Connector: The bead/chain connector pushes the back cover out every time it goes through and on several instances has either gotten disconnected or stuck
2. Reach and Schedules: The system only works when in close reach and/or manually controlled, even when having set programmed schedules, these simply don’t function as programmed on constant basis.
3. Integration: Even though the product was advertised as being fully smart, out of all my “smart” devices (bulbs, camera, outlets, fan, speakers), this one is the dumbest, as it is the only one that can’t be controlled by neither Apple nor Google Home.
So considering it’s the highest price point for this solution in the market, it’s unreliable functionally, quality of the product, and the attention of the customer support, this would be a 2 out of 5.
Bad smarthome support, zigbee communication issues
The device has less than 10% success rate when in smarthome mode and controlled with a zigbee compatible smarthome hub. It works fine when controlled via schedule in the axis app. But it also doesnt work well with ad-hoc manual control via bluetooth, unless i put my phone right next to the device. The only reliable choice is the schedule.
I wish i got the zwave version i originally ordered but was never released. Technically zwave has more reliable communication. Eventually i was sent this zigbee one because the company abandoned zwave.
Im an adanced smartthings user and really wanted to integrate with IFTTT, dasher, and voice control services. Now im stuck with the boring morning and night schedule, which to me is like, why did I spend hundreds of dollars on this and could have just open/closed by myself for free?
This review serves as both an app and product review. If you are reading you have probably already bought the device, which is unfortunate. In my experience it will work “fine” for a while but then stop working. There is a LOT of ways this device fails and you have to troubleshoot yourself. Customer service never gets back to you, you are on your own. Save your money!
Purchased June 2020
I bought this before reading the reviews and was very nervous. I guess it took them 3 years to get the bugs worked out, but I installed mine today with an echo plus and everything was really smooth. I have a 9 foot shade, so it’s a little slow moving up and down, but it’s really cool. I didn’t try a software update on it and don’t plan on it. It’s bug-free enough for what I use it for, so I’ll maintain the status quo. I will also just say that everything I received seemed super high quality. I also have not dealt with customer support so cannot comment on that.
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With Family Sharing set up, up to six family members can use this app.