iPhone Screenshots

Description

AXIS Gear lets you control and schedule your window shades from the comfort of your iPhone. After installing Gear, download the free app for a smarter home that saves you time and energy.

What’s New

Version 1.2.38

Bug fixes and performance improvement

Ratings and Reviews

2.0 out of 5
58 Ratings

58 Ratings

jeronimoag ,

2/5

Generally the product works as advertised and was very impressed by their packaging and instructions for installation. I bought two of these, and while one has worked well, I’ve had three issues with them other, that would definitely not have me rate these products 5 stars and more importantly not a very strong customer support to help me resolve this.

1. Chain Cord Connector: The bead/chain connector pushes the back cover out every time it goes through and on several instances has either gotten disconnected or stuck
2. Reach and Schedules: The system only works when in close reach and/or manually controlled, even when having set programmed schedules, these simply don’t function as programmed on constant basis.
3. Integration: Even though the product was advertised as being fully smart, out of all my “smart” devices (bulbs, camera, outlets, fan, speakers), this one is the dumbest, as it is the only one that can’t be controlled by neither Apple nor Google Home.

So considering it’s the highest price point for this solution in the market, it’s unreliable functionally, quality of the product, and the attention of the customer support, this would be a 2 out of 5.

-DROK- ,

Great product but could use a little tuning.

Product works great. I’ve tested it in Bluetooth and zigbee (via Smarthings and Alexa) and I’ve had no issues at all. They work just as advertised and installation was simple. JUST ONE SUGGESTION: After configuring the shade It would be great to have the option to manually control how high/low the shades go in fine increments. For example, I have zebra roller shades and as much as I enjoy the Axis I’m a little disappointed that I can’t manually adjust or nudge the shades so that I can choose to block or filter light. By default the axis divides the open and closed position into 4 increments, which is practical and great but limits user control. Is there any chance of being able to manually adjust in finer increments in a future update? The function is already there because you and adjust in fine increments when you set the open and closed position. That feature should be made available outside the configuration setup as an additional option the the 4 position presets. Please make this available in the next update and I’ll be happy to re-rate at 5 stars. Thanks!

Compwi ,

Bad smarthome support, zigbee communication issues

The device has less than 10% success rate when in smarthome mode and controlled with a zigbee compatible smarthome hub. It works fine when controlled via schedule in the axis app. But it also doesnt work well with ad-hoc manual control via bluetooth, unless i put my phone right next to the device. The only reliable choice is the schedule.

I wish i got the zwave version i originally ordered but was never released. Technically zwave has more reliable communication. Eventually i was sent this zigbee one because the company abandoned zwave.

Im an adanced smartthings user and really wanted to integrate with IFTTT, dasher, and voice control services. Now im stuck with the boring morning and night schedule, which to me is like, why did I spend hundreds of dollars on this and could have just open/closed by myself for free?

This review serves as both an app and product review. If you are reading you have probably already bought the device, which is unfortunate. In my experience it will work “fine” for a while but then stop working. There is a LOT of ways this device fails and you have to troubleshoot yourself. Customer service never gets back to you, you are on your own. Save your money!

App Privacy

The developer, AXIS Labs, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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