Axxess Care - Provider 17+

Tried to renew my license online but it couldn’t. And the culprit was that my Basic profile name has my whole middle name while in my license it is only a middle initial. Send an email because that’s the only way to communicate. They responded but their people don’t have any access to fix whatever your problem on their website. It’s like both of you are new and trying to figure out how to solve it. Instead of being knowledgeable on clinicians and home health agencies problems with ther website, both of you are trying to figure it out. Not really helpful. Another thing, after your send an email asking for help, it’s a bot that answers you and telling you that your license is updated but when you try to check, it’s still the same thing. Yet it still sending you messages for unsolved problem.

AxxessCare is an amazing concept/program. I was tired of working below my worth for facilities. I was tired of someone telling me I had to work weekends and holidays or losing money if I didn’t. This program allowed me to decide when I worked. Before the holidays I’d pick up extra visits based on my time and the skills I wanted to use. It allowed me to still have freedom and be with my family when I wanted/needed to. I also was able to negotiate my rates and have made $$$ on a single skilled visit. I was able to make bonds with patients and agencies that mean the world to me. AxxessCare enabled me to make $68,000 in EXTRA visits. It also helped me out when filing taxes as I was considered self employed and got to claim all my expenses. This is definitely the way to go! If any nurse is unsure contact them and tell them you’d like to be put in touch with me. Best career move of my life!!

It’s just frustrating you are hiring a call center agent name Nikki and doesn’t have idea how your app works. Worst is that your agent will assume what’s on her mind and not checking what the real problem is. You need to train your call center agent because we are dealing with real patients and real people. I’m one of your clinicians that is very frustrated and very disappointed with her action.