Back-Up Care 4+

Bright Horizons CC LLC

Designed for iPad

    • 3.0 • 68 Ratings
    • Free



Family care emergencies can disrupt your whole day. Bright Horizons Back-Up Care™, a benefit available to you if offered by your employer, can give you peace of mind, providing replacement care when regular arrangements fall through.

Now the program is in the palm of your hand! As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app. Whether your regular caregiver calls in sick, your child has a school holiday, or you’re transitioning back to work from parental leave, the Back-Up Care app is your easy, time-saving solution to managing family care challenges while on the go.

You can use the Back-Up Care app to:
• Sign up for your benefit (to get started, you just need your employer’s username and password)
• Submit a new request for back-up care
• Request previously used caregivers
• View details of existing reservations
• Receive notifications when reservations are confirmed
• Quickly create new reservations by copying past reservations
• Find nearby centers and view each location on a map
• Add confirmed reservations to your device’s calendar
• Get details about your benefit offering

*Please note: Your employer must participate in Bright Horizons Back-Up Care in order to use this app. Not all employers who participate allow the use of this app. Please contact your human resources department for information on benefit availability.

What’s New

Version 22.5.6

This release includes minor tweaks and small bug fixes to enhance stability and performance

Ratings and Reviews

3.0 out of 5
68 Ratings

68 Ratings

aditinarula ,

Bug and editing issues

The app is very handy in booking the reservation but editing the reservation is a nightmare.. have seen lot of bugs where canceling doesn’t give back the hours, after clicking cancel it doesn’t cancel. Terrible experience with the changing any reservation.

TooManyAdsInMrBullet ,

Designed to make it impossible to use services

The user experience of this app makes it impossible for you to schedule back up care. After filling out 15 fields, the app will tell you that you need to exit the flow to make some changes to your profile. It will force you to cancel your reservation, and come back. When you are back (and fill out the 15 fields again), it will show you the next error and force you to repeat the process. Some messages are super unhelpful along the lines of “please complete the profile”, with no clue on what aspect of the profile it is referring.

After 2 dozen tries, I gave up and opted for alternative service.

Developer Response ,

Hi and thanks so much for submitting this feedback. We understand the experience for a new user who doesn't have their profile filled out completely can be challenging, and are planning improvements in the future. In the meantime, please try submitting your initial reservation through our website, at We're currently in the process of rolling out an improved experience there. I'd also be interested in learning more about your specific experience if you'd be open to a conversation; please feel free to contact me at

Muld0zer ,

Terrible App worse service

If you need a terrible buggy app and a service that is useless go ahead and roll the dice. Maybe your sitter/nanny gets scheduled 1 out of 10 requests, but look out, they will cancel 1 day prior, or they will no-show. When it all lines up and you can book back up care it’s great. That just seems to never be the case anymore. Call the service line and wait on hold for 20 minutes only to hear someone say they apologize and can’t help but to try again using the app. 1 star app and 1 star for the unreliability of the services provided by the company.

App Privacy

The developer, Bright Horizons CC LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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