Bahia Principe Hotels +4

6/24- Second time here. This is a smaller resort, not much walking to/from room to restaurants. The weather is always beautiful and warm. Beach is so close; clean and relaxing. Delicious food with several restaurants to choose from (reservations required.). In-room order available. Staff is helpful and friendly.

Dear Guest,

Thank you for your kind words and for returning! We're glad you enjoyed the convenient location, beautiful weather, and delicious food options.

Priscila Conte Digital Guest Experience

This app accomplishes what it needs to on the resorts, BUT due to spotty WiFi and poor optimization requires frequent uninstallation and reinstallation to work. Here are my recommendations to the dev team:
-If I have checked in and logged in, to save performance, just automatically go to my stay so I can make reservations and check activities rather than booking at other resorts. I get the marketing behind this, but if I’m at one of the resorts, save the load time by going to the “my stay” page.
-The map could be better. The google maps integration has some benefits, but an interactive or simple PDF could get what you want more performantly. Could have them personalized based on the what room you are in with variations of “your room” marked on the pdf version.
-QR codes for menus should automatically take you to the menu or pdf, not send you to a web page to all menus and find the dropdown that opened for the restaurant you want. Also, just put English and Spanish versions on the same page. Too many different variations.

Thank you for your detailed feedback! We appreciate your suggestions and will share them with our development team for future updates. We're continually working to enhance the app's functionality and user experience. Priscila Conte Digital Guest Experience

Coming to this resort is the best decision I have ever made. I have been treated like family by every employee I have come across. Dorka and luis at the lobby bar are both wonderful and have great energy. Jose, Pablo, Louis, Pablo, Francisco, Juan, and more have all treated us amazingly and gotten us everything we asked for even while balancing so many other people. The employee that stood out the most though, is Edgar holleday at the lobby bar. Great energy and calls me and my friends family. Best person I have possibly ever met. If nothing else we would come back only for Edgar.

Thank you so much for your heartfelt review! We are delighted to hear that our staff, especially Edgar, made your stay memorable and enjoyable. Your kind words will be shared with the team, and they will be thrilled to know they made such a positive impact. We look forward to welcoming you back soon! Priscila Conte Digital Guest Experience