RIU Hotels & Resorts +17

This hotel will not disappoint. We had nothing but Great customer service. I lost something when we first checked in and the fella was looking for me over 30 minutes and gave it to me. Then my hubby put his wallet under in the beach towels while we went swimming. It started raining and the towels were soaked. Me not thinking asked for new towels with his wallet tucked into the still folded wet towels. After about 10 minutes Hubby realized he didn’t get his wallet. I frantically went to the towel place to ask if anyone seen his wallet and they hadn’t. So a sweet young lady and I both pulled out all the dirty towels and it wasn’t there. I looked at the last two towels. As I was walking away in tears the young lady was screaming it was stuck in the fold of the last towel I just lightly moved. So my experience with this hotel holds up to the highest of integrity and honesty of their employees. I will forever recommend this hotel to anyone!!!

Forever Greatful… Angie Spradley

We are glad you enjoyed your stay! We encourage you to visit the DESTINATIONS tab of our App, there you can find all the places where we have RIU hotels, we would love to welcome you again in any of them!

Stayed at the tropical Bay June 6 through the 15, 2023 was our six time there, 4 to 6 women usually traveling, can’t say enough about this resort very clean, beautiful beautiful beach the food was excellent. I feel like it has improved from the last years management really seems to work with you, especially Claudia she is very friendly always stops by our table to say hello. jerk chicken hot very good. Great drinks at the upstairs bar. Loved Lisa and Katie. The rooms were kept very tidy. No mold no smell. Very pleasant stay will definitely return.

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This is our second time here in two years and this location has really changed so much. We stayed here June 2022 and enjoyed it. I wouldn’t say it’s a 5 star hotel but it was A good 4/5 the last time we were here. Although it is still clean, it is nothing like it was. Our coffee pot was not cleaned and emptied each day. The room was barely mopped. It seemed like the bare minimum was done. The beds full/queen beds are not fit for two people. My husband and I are not large people and we barely were able to fit on the bed together. The food was absolutely terrible. The selection two years ago was so much better. Now it’s just gross, so greasy and it’s the same thing everyday. I was so disappointed. This is the first time I have ever been to Mexico and disappointed in the fresh fruit. All the fruit was not ripe. I have never seen so many apples in a Mexican resort. This is a tropical paradise, where are the tropical fruits?? Apples?? As far as entertainment, probably the worst I have seen. Riu, you can do so much better.

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