This update forces the entry of an address before allowing the selection of a photo; bad change as the address info often on the photo which would then auto populate the address. This version does not auto track requests; bad change as one must now enter the request number. Also some difficult to read font choices; very small and white font on orange background. Of personal note, I preferred the old look with the city flag pic to this bare look. This version does have better selections of service type.

Most of the ratings I’ve read relate to versions prior to the current version 6. The whole point of having an app is that the City recognizes that most residents use mobile devices in their daily lives: we aren’t usually at a computer when we run into a concern that we would like the City to address. As an employee of Baltimore City, I've found the City’s 311 mobile app to be an incredibly useful tool for addressing community concerns efficiently. Whether it's reporting potholes, requesting trash pickup, or notifying the city about a fallen tree limb, the app is user-friendly and responses from City agencies are prompt. It's made a noticeable difference in how quickly issues are resolved in. I think the mobile app is a must-have for anyone living in Baltimore who wants to contribute to the well-being of our community!

The old app was perfect. It was very user friendly, you could easily take pictures of the problem you were writing about and very easy to check the progress of your request. They emailed you when the issue was resolved. I was so proud of Baltimore for doing this and thrilled as a taxpayer to see that my requests were taken care of-When I told people about the app they asked “did they really fix things?” and I was happy to say that it did. I just tried the new app and you can’t take photos, you can’t make anonymous complaints which is very handy in neighborhood situations. It doesn’t have GPS to easily identify where you are-it automatically updated your requests and let you see what was happening in the rest of the city. If the new app more easily identifies which department needs to take care of a problem why didn’t they just update the old site with better prompts?

Best app in town. Only thing wrong is when you put a request in because the grass so high is over your shoulders and rats, and mice and snakes and other creatures and trash and used tires and used condoms and cans and couches and fridges and debris there and you just want to get it cleaned and mowed and the city owns the lot because they demolished the house they could have fixed up there.. it says complete and you run look at the lot and nothing is done. It should say complete when its really complete. The last person should enter complete after verifying it’s been cleaned, cleared and mow, not the first person in housing who sees and just passes it along. Y’all need to stop that or fix that!#howdidyoureact