Bang & Olufsen

Name: Bang & Olufsen
Rating: 4.4 (30605 reviews)
Author: Bang & Olufsen a/s

Music

Free · Designed for iPad

31K Ratings
Ages

4+
Years
Category

Music
Developer

Bang & Olufsen a/s
Language

CS
+ 17 More
Size

200.7
MB

SIGNATURE EXPERIENCE Enjoy our signature design as you turn your smartphone into a Bang & Olufsen-designed control centre. The app showcases the striking Bang & Olufsen products connected to your Bang & Olufsen account. SETUP GUIDANCE & PERSONALIZATION The Bang & Olufsen app guides you step-by-step through the setup of your product and helps you personalize your product and music experience. BANG & OLUFSEN SIGNATURE SOUND Easy access to product-specific sound settings of your Bang & Olufsen product, giving you beautiful sound no matter what you are listening to. LATEST UPDATE Never miss an update. The Bang & Olufsen app will notify you about updates for your products. INSTRUCTIONS AND USER GUIDE The Bang & Olufsen app guides you on how to use your product and how to get the most out of the product-specific features. We also ensure you easy access to your product’s user guide. NOTE Bang & Olufsen app replaces BeoSetup app for product set-up, BeoRemote app for operating your Bang & Olufsen TV, and BeoPlay app for setting up and controlling your BeoPlay product.

Ratings & Reviews

4.4

out of 5

31K Ratings

Great, Simple App
11/17/2024

NicJGelo
It has all of your basic needs, and even some more advanced tuning features if you really want to personalize the sound. All around, it’s everything I need. Worked well getting my Beosound Stage set up, tuning is fun, switches sound profiles very well based on input. There’s just a couple things that I wish could happen:When I airplay content, the album artwork doesn’t update with the song. It’ll display the same artwork for days at a time, then it’ll randomly update to something I’m playing, then get stuck there too. It’d be cool if this could get updated. This is more of a personal preference and wishful thinking, but I wish loudness was a toggle within the sound profiles rather than the separate sound setting tab. I honestly wish they weren’t separate and I could tune treble, bass, and loudness for each of the profiles instead of an overall blanket setting.
Great, Simple App
11/17/2024

NicJGelo

It has all of your basic needs, and even some more advanced tuning features if you really want to personalize the sound. All around, it’s everything I need. Worked well getting my Beosound Stage set up, tuning is fun, switches sound profiles very well based on input. There’s just a couple things that I wish could happen:When I airplay content, the album artwork doesn’t update with the song. It’ll display the same artwork for days at a time, then it’ll randomly update to something I’m playing, then get stuck there too. It’d be cool if this could get updated. This is more of a personal preference and wishful thinking, but I wish loudness was a toggle within the sound profiles rather than the separate sound setting tab. I honestly wish they weren’t separate and I could tune treble, bass, and loudness for each of the profiles instead of an overall blanket setting.
Inconsistent User Experience
Aug 29

Frustrated_BandO_Fan
I’m torn with this review because the brand’s hardware design and sound quality are stellar. The initial app experience (when it works) also has a quality look and feel. However, they’ve leaned very heavily into recommending people use the app to manage their products (including software updates), so if there is an issue between the app and the speaker, you now have a very expensive piece of audio equipment that will be stale the moment the next software release is out. I tried to connect both the Explore and the A1 3rd Gen to the app. The former was seamless, the latter errors out. Of course, I can force a work around connection between my phone and the speakers by connecting directly to Bluetooth on my phone, but when your user guide has two steps dedicated to set up: 1. turn on device and 2. Use the app to connect, you would expect the experience to be seamless. Since the app really is not recognizing my A1, it won’t update the software - which is already out of date out of the box. In addition, their desktop utility meant to force a software update also does not work. I should mention this is my second A1 (they replaced the first one thinking it was a hardware issue) and their reps seem to be equally bewildered. Because the app worked perfectly for my Explore, it’s clear this is an issue with the App and the A1.

Developer Response
Hi there, thank you for sharing such a detailed review. We’re glad to hear you appreciate the design and sound quality, but we’re truly sorry for the frustration with the app and software updates on your A1. This isn’t the seamless experience we aim to deliver. Our team is continuously working to improve app compatibility, and your feedback will be shared directly with them. If you are facing any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve. Kind regards, Bang & Olufsen Customer Care
Inconsistent User Experience
Aug 29

Frustrated_BandO_Fan

I’m torn with this review because the brand’s hardware design and sound quality are stellar. The initial app experience (when it works) also has a quality look and feel. However, they’ve leaned very heavily into recommending people use the app to manage their products (including software updates), so if there is an issue between the app and the speaker, you now have a very expensive piece of audio equipment that will be stale the moment the next software release is out. I tried to connect both the Explore and the A1 3rd Gen to the app. The former was seamless, the latter errors out. Of course, I can force a work around connection between my phone and the speakers by connecting directly to Bluetooth on my phone, but when your user guide has two steps dedicated to set up: 1. turn on device and 2. Use the app to connect, you would expect the experience to be seamless. Since the app really is not recognizing my A1, it won’t update the software - which is already out of date out of the box. In addition, their desktop utility meant to force a software update also does not work. I should mention this is my second A1 (they replaced the first one thinking it was a hardware issue) and their reps seem to be equally bewildered. Because the app worked perfectly for my Explore, it’s clear this is an issue with the App and the A1.
Developer Response Sep 3
Hi there, thank you for sharing such a detailed review. We’re glad to hear you appreciate the design and sound quality, but we’re truly sorry for the frustration with the app and software updates on your A1. This isn’t the seamless experience we aim to deliver. Our team is continuously working to improve app compatibility, and your feedback will be shared directly with them. If you are facing any issues or have improvement suggestions, please reach out to us via https://www.bang-olufsen.com/en/support/contact, we are always happy to help and looking for ways to improve. Kind regards, Bang & Olufsen Customer Care
Extremely convoluted for the feature set
Sep 18

HeadsetGuy
This app offers several nice features, but most of them are buried behind convoluted menu structures because the app focuses on pushing in-app audio service integration with Tidal and the Radio feature. What if you don’t want to use those, and would like less drilling between options to turn features in or off? That simplification isn’t available.The features are nice. Wind Guard is surprisingly functional. Noise canceling (speakers) is strong and consistent.App connectivity to the headset (a required element to set up the headset for any other use case) is confusingly bad. The headset routinely will be connected and take around a minute for the app to recognize this fact. The app will regularly take control over another active Bluetooth connection to the headset’s included dongle, randomly, often stopping a call to just take over the connection for a few seconds before disconnecting. The app has, several times, treated the headset like it was in a call or playing audio when it was not, causing noise cancelation issues. Ultimately, I try as hard as I can to not allow the app access to my two headsets except when I need to update firmware.

Developer Response
Hey there, we appreciate your feedback and we are sorry to hear that you are having connectivity issues with the B&O app. Kindly reach out to us via https://www.bang-olufsen.com/en/support/contact so we can take a closer look at your issue along with your feedback and assist you further. Kind regards, Bang & Olufsen customer care.
Extremely convoluted for the feature set
Sep 18

HeadsetGuy

This app offers several nice features, but most of them are buried behind convoluted menu structures because the app focuses on pushing in-app audio service integration with Tidal and the Radio feature. What if you don’t want to use those, and would like less drilling between options to turn features in or off? That simplification isn’t available.The features are nice. Wind Guard is surprisingly functional. Noise canceling (speakers) is strong and consistent.App connectivity to the headset (a required element to set up the headset for any other use case) is confusingly bad. The headset routinely will be connected and take around a minute for the app to recognize this fact. The app will regularly take control over another active Bluetooth connection to the headset’s included dongle, randomly, often stopping a call to just take over the connection for a few seconds before disconnecting. The app has, several times, treated the headset like it was in a call or playing audio when it was not, causing noise cancelation issues. Ultimately, I try as hard as I can to not allow the app access to my two headsets except when I need to update firmware.
Developer Response Sep 22
Hey there, we appreciate your feedback and we are sorry to hear that you are having connectivity issues with the B&O app. Kindly reach out to us via https://www.bang-olufsen.com/en/support/contact so we can take a closer look at your issue along with your feedback and assist you further. Kind regards, Bang & Olufsen customer care.
Very disappointed
01/13/2023

Iamb3ast17
I bought these for the Xbox, my overall experience is not great. First I will highlight the good, the directional sound of the headset is by far the best I’ve ever had, sound rangers amazing, quality of headset amazing. Strong sturdy, comfortable. Now the negative the microphone built in is absolutely trash, sounds like I’m in a tin can, they need to incorporate an actual boom mic. The app is garbage trying to connect to the Xbox fails more times then it connects. I’ve tried re connecting, re pairing, I’ve done it all. Im an avid gamer and techy,the app pairing system is garbage, they need a dongle. I’ve tried numerous headsets from Astro, to turtle beach, to rigs, to lucid sound. I will say if they can correct the mic and pairing. Issues this headset would be un touchable on console. It has great potential but the bad out weigh the good. I will be continuing to use my lucid sounds until these are corrected, and the headset will just be a back up. If they fix the above issues the 2 goes to a 4.I’ve already contacted you, your support team failed to tell me anything other than to reconnect. So I’ve gone that route, I’ve reached out and got no real help. My review stands.

Developer Response
Hi there. We are sincerely sorry to learn about this experience with your Beoplay Portal's microphone and their connectivity with the app. We would be more than glad to assist you with this, so please feel free to contact us via https://support.bang-olufsen.com/hc/en-us including a detailed description of the issue and your unit's serial number, if possible, as well as any additional feedback you would like to share so we forward it to our app development team for their consideration. Kind regards, Bang & Olufsen Customer Care
Very disappointed
01/13/2023

Iamb3ast17

I bought these for the Xbox, my overall experience is not great. First I will highlight the good, the directional sound of the headset is by far the best I’ve ever had, sound rangers amazing, quality of headset amazing. Strong sturdy, comfortable. Now the negative the microphone built in is absolutely trash, sounds like I’m in a tin can, they need to incorporate an actual boom mic. The app is garbage trying to connect to the Xbox fails more times then it connects. I’ve tried re connecting, re pairing, I’ve done it all. Im an avid gamer and techy,the app pairing system is garbage, they need a dongle. I’ve tried numerous headsets from Astro, to turtle beach, to rigs, to lucid sound. I will say if they can correct the mic and pairing. Issues this headset would be un touchable on console. It has great potential but the bad out weigh the good. I will be continuing to use my lucid sounds until these are corrected, and the headset will just be a back up. If they fix the above issues the 2 goes to a 4.I’ve already contacted you, your support team failed to tell me anything other than to reconnect. So I’ve gone that route, I’ve reached out and got no real help. My review stands.
Developer Response 01/13/2023
Hi there. We are sincerely sorry to learn about this experience with your Beoplay Portal's microphone and their connectivity with the app. We would be more than glad to assist you with this, so please feel free to contact us via https://support.bang-olufsen.com/hc/en-us including a detailed description of the issue and your unit's serial number, if possible, as well as any additional feedback you would like to share so we forward it to our app development team for their consideration. Kind regards, Bang & Olufsen Customer Care

· Software update for Beosound A1 3rd Gen and 2nd Gen. · Bug fixes and stability improvements.

Version 7.3.2

1d ago

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