The New Bank of Stockton app is much more usable than the last version. It looks better, it's easier to use, and it gives you more information about your account. You can now see images of the checks you've written. No more confusing way of displaying your Current vs Available balance. And for the next few days (at the time of writing this) the bank will have extra people on the phones helping customers get set up with the new app and also the new regular online banking system.

Just checked in again. Deposit checks function still poor. Trying to deposit 2 checks. Takes the first one and invariably rejects the 2nd which is similar but a different amount. Just not the most sophisticated online banking app. Also a serious draw back — if you make your own deposit online, there is no image available in the statement function. Why? You have the image?? The check deposit function is unreliable. Should be more intuitive. Half the time it rejects good checks for no reason. Especially when there is a silver or gold medallion on the check. Deposit checks should be prominent and not hidden in other menus. Menus overall are clunky and not readily displayed. It’s just not as efficient as other online banking apps like Bank of America.

I bank at the Pine Grove, CA branch and have found that the ladies there are absolutely outstanding. Whenever I have a question, they never hesitate to answer fully and clearly so that I understand. I’m totally stunned by their excellent customer service skills! As a supervisor in a call center for 20+ years, it’s rare to find this level of service. Not only service, they treat you like gold every time I call or visit! What a wonderful bank! I highly recommend everyone to use this branch! Kudos to all!

Bank of Stockton has superior customer service. The app is easy to use and navigating to the options you need are a breeze. I also have 2 loans with BOS and the loan process in order to obtain them was easy the function online is secure and goes straight to the loan processor for the next step. Overall I’m proud to say I Bank at Bank of Stockton where they put the customer first and have staff that provides exceptional level of service!