Valley First Mobile Banking 4+

Valley first is a great credit union. They recently added Apple Pay but the iPhone app user interface is a little outdated. More people these days expect to have a more modern experience on there mobile phones. Hopefully Valley First puts more resources into updating there app.

Also if you deposit multiple checks at one time walking in the bank with the teller you are not able to view scanned images of checks online unless you request from bank. If you have a business checking account this can be very inconvenient when managing your bookkeeping.

The bank itself and their app isn’t terrible, but it isn’t good looking. It’s not sleek BofA or fancy like Chase. It’s a plain and boring interface. The lack of Apple Pay has been pushing me to move banks and close this account in here. It’s a good bank, but the biggest turnoffs are user interface on the app and the lack of innovation when there are banks that I’m sure are lesser that have Apple Pay.

All portions of the old app are still present but extremely difficult to find. The bill pay section has become tedious and impossible to read. If someone had vision problems the web bill pay would be unusable. I gave it a few weeks, but am still extremely disappointed in the lack of user friendly features. I will be using mobile banking much less because of the update . I do not see any positive or new features. For instance the supposed new feature of more alerts to your account is exceptionally limited and not easy to set up. I was not able to customize any alerts that are valuable to me. I will still check my balances this way, but I could even do that with the old phone -in process. I would consider this app a downgrade and an epic fail.