BARK - BarkBox, Super Chewer 4+

I recently got a puppy back in June, and long before I had a puppy I had seen some info about bark box. I was really drawn in by the cute toys and the assortment that they have for different kinds of chewers. I’ve tried both the super chewers and the regular bark boxes and I absolutely love everything I get.

Bark box has amazing customer service. There was one time I got a box where my puppy didn’t seem very interested in any of the toys because they were too big/hard for him (I ended up giving them to my friends dog who did love them, so they were well used). In the app, it lets you write reviews on each product you get if you want; so I wrote about how the products are great but it didn’t suit my dog that round. They reached out to me almost immediately and offered me a new toy. Then new one was great! I was so astounded by how much they went out of their way to make sure I had a good experience. It’s what keeps me coming back.

Anyways, it’s worth it. The app works great too, I’ve never had any issues with it and it’s very easily navigated. Thank you barkbox for having amazing service and always giving my dog the best toys and treats!

Hi, there!
Thank you so much for sharing with us your wonderful feedback! We are so grateful that your have chosen BarkBox to spoil your puppy! That is so sweet! We absolutely love having you both in the pack! We are so sorry to hear that one of his BarkBoxes had toys that he was not interested in. We are glad that that was resolved, and your pup was taken cared of. We never want your pup to go without! Also, we truly appreciate the feedback you shared about the goodies your pup received. Any feedback from our customers is valuable in making sure that our pack members receive the goodies that are right for them each month, so thank you! And it's great to hear that the app is convenient for you to use. That is something we aim for our customers!
Thank you again for choosing BARK! We hope you have an amazing day with your pup!

As a struggling 29 year old living paycheck to paycheck I did the most financially smart thing…I adopted a puppy in need. And I absolutely don’t regret it! This little ball of energy has brought so much joy in my life and makes it easier to get out of bed. so of course I want to spoil her and give her the best of the best. When my first box didn’t get delivered I reached out to customer support and had by far the best experience. I was offered an amazing resolution within five minutes of starting the chat. The first box wasn’t delivered because I had entered my address incorrectly and I was 100% ready and ok with eating the cost of the first box. After all, it was my fault. They were extremely helpful and not only helped to verify my address and added a free box to my subscription but also doubled the next box for me for free. (Also being able to contact them over the app and not having to talk on the phone saved my social anxiety riddled self a panic attack.)

Receiving our box each month is something we both look forward too. My pup Mochi recognizes the box and seeing her happy and being able to spoil her brightens my day.

Hi, there! We so appreciate you sharing with us your story! We love hearing about our customer and your pack! Mochi is so lucky to have you as a pup-parent, and to hear that she has brought so much joy to you as well is truly heartwarming! We can absolutely relate on spoiling our fur babies. Trust us, you are not alone on that one! However, we want to apologize for any inconvenience over your pup's first box. That is absolutely not something we want for our pack members to experience. We are very grateful for your patience and understanding and for giving us the opportunity to help make sure that we make the experience right for you and Mochi. It's also great to hear that the app has been easy for you to use! That is what we aim for all of our customers. BarkBox should be fun and easy, which is why if you need help with your pup's goodies, just reach out to our Happy Team! We are always here and ready to lend a hand! We hope Mochi is ready for more fun and yummy goodies with her upcoming boxes! We can't wait to get her excited when her BarkBox arrives! Again, thank you for the feedback. We love having you and Mochi in the pack!

I get quite a few subscription boxes. From makeup to meat to underwear. This one by far has the best customer service. We got our first box of a six month sub and the toys were too tough for our Apollo. He was 5 month old at the time. I emailed customer service to see if there was a soft option for the next month. CS got back to me with in an hour. Was very attentive and thorough. Switched me over to the softer toys and sent out two replacements. They also switched me to a all toy box since Apollo was having some stomach problems. Even reached back out afterwards to make sure Apollo was happy. Boxes came in a timely manner. Apollo gets so excited when he sees the box on the porch. The toys are such high quality. He shreds toys from other stores. He hasn’t been able to shred a single one of these. The themes are always super cute. You really can’t beat the price for the quality. We’ve all really enjoyed this box just as much as Apollo. The app it self is great. Runs smoothly. You can track review and shop add on’s. Great service all around.

Hi, there! Thanks so much for reaching out and letting us know about your experience with our Happy Team and how the goodies were for Apollo! We truly appreciate the chance to be able to help you you make sure that your pup's goodies are perfect for him each month. Everything we do is to make sure we provide our customers the best customer service possible and provide our pack members the happiness that we always aim for with the goodies every month! We are glad to hear that using the app was easy for you too! And in any case your pup's preferences or needs change, you can always reach back out to our Happy Team at happy@barkbox.com and we will be more than happy to set up the updates for you! Thank you again for your feedback. We hope you have a fun-filled day with Apollo!