Petco: The Pet Parents Partner 4+

Grooming, Training & Shopping

PETCO Animal Supplies Stores, Inc.

    • Free

iPhone Screenshots

Description

The Petco app is the Pet Parent's Partner. Use it to expertly pamper your pet both online and in our stores.

GET IT TODAY

You can buy in the app then pick it up at over 1,000 locations across the US. Leverage our Curbside Pickup option to help protect your health and safety while minimizing social exposure by ordering online and getting your items hand-delivered to your car.

PERSONALIZED TO YOUR PETS

Set up your pet and the app becomes your partner, helping you find and access all that you need for your pet.

Manage and track your pet’s complete health and needs. Look across your purchase history online and in-store to make sure your pets are covered in all care categories so they can live a happy and healthy life.

BOOK GROOMING APPOINTMENTS AND GET REWARDED

Did you know grooming is an essential part of your pet's health and wellness? Schedule an appointment to meet your new groomer - a skilled stylist who understands the care and attention your pet needs based on their age, breed, hair and skin. Plus, members can unlock the grooming perk in the app and receive a free 8th groom. Need to rebook, reschedule or cancel? You can do that in the app as well.

PERSONALIZED SHOP

Setting your pets up with Repeat Delivery, quickly buying something again, and finding the best nutrition and supplies has never been easier.

VITAL CARE

Our Vital Care membership makes pet care easier and more affordable. Track, load and redeem your Vital Care points and Vital Care Rewards in the app.

What’s New

Version 8.6.3

We’ve improved your app experience by fixing a few bugs

Ratings and Reviews

4.7 out of 5
293.8K Ratings

293.8K Ratings

CCEP ,

App is good for most

There’s certain things I find difficult about your app and others that are relatively easy. It’s hard to separate them but I would really like to eliminate pet foods in the filter as opposed to having to choose 1000 different options or possibly swipe left or right to eliminate individual choices because while my cat likes a certain brand of food he doesn’t like some of its options and I wish that Petco learned that about my cat and offered me only the flavors he cares about or the brands that I prefer and not try to push me towards everything in the store. On the grooming side I wish that for certain small appointments you simply say that the store Hass to be contacted because it’s usually that you hunt around for 20 minutes and then finally conclude that must be what the issue is. I also think your ad on services are insanely expensive so while you think that you’re going to spend $30 on a service you realize that’s just the add-on portion. I’d rather pick the particular things that my dog needs done and then if I compile enough of the list maybe you give me some sort of volume discount but I’d like to tailor that way more than just picking a package (buy two more services today and get a 20% discount type thing, or congratulations! You get one free service today! Pick between…..

Developer Response ,

Hello CCEP, thank you for your feedback, and we apologize for your inconvenience. We continuously strive to provide the best user experience and improve our performance. We will note the areas you mentioned: Filters based on favorite foods / brands and grooming recommendations. We appreciate the your comments in this regard. If you have any additional recommendations or preferences, please reach out to us at MobileAppCustomerService@petco.com with additional details (email, areas you want to be enhanced, preferences, etc). Thanks!

Zan2004 ,

Glitchy & could be more

The app has some great features I love using, I just wish it wasn’t so glitchy when using filters and checking if your store has availability. That being said I LOVE the ability to map out what animals you currently are taking care of and what services and medicine they need, that being said I wish there was a way to add an account to it say an older petco account and I wish I could sort my aquatic animals into one spot instead of mapping each individual one like each fish each snail each whatever I wish there was a way to put how many you currently have and the enclosure they belong to I wish I could have it organized as an community tank instead of individual animals if that makes sense? With aquatics it’s often times one medication or treatment is safe for one animal but not the others so if there was a way to consolidate my aquatics and use it as a filter that would make this app ten fold better. Other then that the app has some good features like an in hand price check which I assume pulls up the product card to see reviews ect. I just wish the app was a bit better less glitchy and provided more care for animals other then standard animals such as cat and dog. As a pet lover all my pets I feel deserve the same level of care as any of mine both fish and fur. Wish there was a bit more development in that respect. Other then that the app does what it needs to just not as efficient as I would like but it’s ok.

N8!!!!!!!! ,

It’s ok, needs improvement

The app is functional, it does what you need it to do in terms of the basics. I.e.keeping your pets profile, keeping track of food and grooming history, This works!
However, upon entering the app it’s not automatically opening up to your acct, I wish that would be automatic instead of having to re-enter information (Yes… I’ve tried “Save my login” it doesn’t work…. Secondly, when ordering medication’s the list of vet clinics is small, it doesn’t even have all of its own Petco locations, which is crazy to think about because it’s the Petco app! I needed to re-order medication’s for my dog and the clinic that she goes to and member at with a monthly subscription is not even listed on the app when it’s a Petco Vetco clinic itself! What?? so I ended up having to put the nearest Vetco clinic, hoping that they might just have a general inquiry record because I can’t even enter the information manually. If it doesn’t populate, there’s not even a manual option? Why not…. Makes no sense to me anyway.
Lastly, I do think the app might have a few bugs, sometimes the app just freezes and closes on its own or he just keeps on, spinning and spinning when you get a command or a certain function that you tap on. I restarted the phone and Re-downloaded the app with no improvement. It’s kind of a hit or miss sometimes with Petco :( like I said, it’s functional for the basics.

Developer Response ,

Hi N8, thank you for the detailed review here -- this is what helps us get better! We would greatly appreciate if you reached out to us by email at MobileAppCustomerServices@petco.com to get connected to take a look at your account to see whats going on here, especially with your sign in frustrations. Additionally, we have a private customer group that provides feedback and gets early access to app updates and new features that I think you might be a good fit for. If you would be interested in participating in this please let us know and we can provide more info.

App Privacy

The developer, PETCO Animal Supplies Stores, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Purchases
  • Contact Info
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Search History
  • Browsing History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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