SALLY BEAUTY 4+

I absolutely love shopping at this location. This is my first shopping experience on the app and it was very easy. I prefer to go into the store because of the wonderful staff at this location. They are so friendly and engaging. They are always willing to help with whatever you need. When I shop this location it’s like I’m going to visit friends. Not pushy with upsells which makes me feel comfortable and not rushed, this allows me to explore and I always end up spending more than what I came in for. The staff truly makes the shopping experience fun!

I purchase online often and this app is simply horrid. I had to resend password resets 4 times as it never arrived in Junk, Spam, or routine box. When I selected my items I decided to reduce quantity in one to purchase more in another. The plus sign was not updating. In fact it was flickering from 8 to 22 bottles. I removed the app twice then reloaded. I made it to the checkout after 40 minutes. Now I was annoyed and going to tough through this dreadful app to get the shampoo. At the checkout I again had to reset my password then for payment it said to save shipping address. Okay. My shipping address was listed but it required it twice. I named it “home” bc that too is required. Nope. So named it My Home. Next level in this game. Payment. Select type. It only allowed Apply Pay Gift Cards or Pay Pal. I had to delete my shipping then re enter. Now back to payment. I made it. Uploaded digits. Paid. Guys this is the WORST app. Ask Ann Taylor how to build a platform they know what they are doing. I should have gone to the store but one hour in I was fully invested in my four bottles of shampoo. Please take this feedback and rebuild modeling off other sites. I would love to use this app but frankly not going to again. Thank you.

How many times am I going to have to get excited about my items that are shipped to only find out much later ...all out of stock!! You will not be charged!! However on my orders page low and behold all shipped... all items displayed... shipped to me it says with shipping tracking right there.....nowhere does it say items are no longer in shipment. As a matter of fact there’s a hyperlink to buy it again.....have to search around when items don’t get delivered to realize there are no longer available. I called about another order and have yet to receive a missing item ... and for some reason one box was returned supposedly for bad address or something when it’s the correct address everywhere...now I have to call again. Frustrating and you need to workout the kinks.. I don’t think I’ve been charged in the end for the unavailable items but I will be researching because nothing makes sense and it makes me uneasy now.