e.l.f. Cosmetics and Skincare 4+

New Elf lover

I am 54 and have sensitive dry dull skin. I’m a Sun Lover! I recently ordered the entire Holy Hydration line and was pleasantly surprised with the results. Don’t get me wrong my lines haven’t disappeared however my skin for the first time in several years has a dewy glow and most importantly I didn’t break out!!! I just ordered the youth serum w/ retinol. I’ll give that a review after a few weeks. On another note I got a few lip liners, the plumping pout pens and satin lipstick. I couldn’t be more pleased. They are better than my Kylie & Mac lip kits 😝 Creamy lip liner ( easy to sharpen) soft ,creamy , glossy lips 👄 I literally went to Walmart and bought 3 of the pinky put since they are sold out on the app and Ulta. I will also mention I bought the hydrating camo foundation and the color didn’t match. They immediately refunded me ( I gifted the product) and was able to find the appropriate shade. Great customer service!!

Good but needs some things fixed

Overall I like this app but there are a few minor improvements that could be made. •When I try to do certain things to earn points (such as using the primer finder or browsing e.l.f discovery & e.l.f cares) it won’t give me the points after completing it. However, when I switch to the website and do them from there, it does work and gives me the points. •Some reviews on the app won’t show up, but they will show up if I use the website. •I’ve actually written a review but I’ve never gotten points for it and I’ve even “confirmed” it when they sent me an email asking to do so…. •I add things to my wishlist on the app, but it doesn’t save them when I go back and try to view it. I think the positives outweigh the negatives in this app but if y’all could work on these issues, that’d be great. I really like how this app is so easy to navigate unlike some others that are complicated. I appreciate that there is a points system to help with saving $$ and that you can scan receipts if needed. But my utmost favorite thing about e.l.f is that the products are cruelty free!! That is so important to me 🐾 Thank you 🩵

Developer Response ,

Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at digital@elfcosmetics.com. Thank you.

Good, but still needs improvement.

I downloaded the elf app again after a year, and I can definitely see a difference. Things are running smoother than they used to. It can actually function without closing or glitching out within 5 minutes of use. I will say though, the user interface is still poor. While everything seems to hold together better, there’s some features that’s could be added. For instance: the app doesn’t seem to register the fact that I have given it my email about 4 times already. So when I want to be notified about a product being back in stock, I have to constantly put in that email. Most apps will save it to your account and link it some sort of way, so that the user isn’t always putting in the same information over and over.
The reaction times for tapping buttons is slow as well. You can tell it’s rendering it and having a hard time keeping up. I’m not sure what’s up with that, but it is slow and patchy.
To be honest, I’m not even mad about it, because it’s still improvement from where I first saw it. And I’m really proud of how far it’s come, proud of the people putting work into it. I notice and appreciate that.

Developer Response ,

Thank you for your feedback! We apologize you had this issue, this is not the expected behavior in the App. If the problem persists please reach out to us at digital@elfcosmetics.com and we will look into the issue for you.-the e.l.f. team