This application is developed for the Users of the Basement Defender Home Product. Utilise your mobile device and login to view the Status and Alerts from your Basement Defender Product. See additional information about the basement defender product at www.basementdefender.com
This application is also developed for the Dealers and Installers for the Basement Defender Product. The App allows them to configure and check the device status
Minor bug fixes.
Ratings and Reviews
Water coming in through the basement door
Instead of putting a drain threshold on the outside of my basement door Perma seal put it inside when we got severe rain the water leaked under the door and around the drain threshold that was inside the basement Defender alerted me that there was a high amount of humidity in my basement suggesting water might be coming in my basement when I seen this I immediately checked it and stop the water from coming in with sandbags after calling Perma seal and telling them of this problem they relocated the drain threshold to the outside no more problems the BasementDefender made this problem way less of a problem by notifying me through my telephone also if you have any problems the people at BasementDefender are there to help you their IT team rocks!
I can’t say enough good about my tech guy Shadi that came out to get the basement defender wifi working with my home network. He was very professional and knows his stuff. He worked diligently to get it up and running without any impact to my teenage gamers on the same network! Great job. Highly recommend!!
App not working - issues resolved.
Downloaded app and didn’t have the option that allowed you to pair your device to the defender system. Spent over 2 hours waiting for help and still no solution. Not feeling good about day one service. The other app also had a “glitch” and app would close when I got to the router step.
Updated review: I was able to get the basement defender technician to sort out the problems with the incorrect alerts. They were very responsive to my concerns. I now enjoy being able to track my sump pumps. I still think the app needs to be compatible with more phones and if not that needs to be disclosed up front. This app does not work the same on iPhone 7 as it does the iPhone 8 even with the same iOS update.
Developer Response ,
We apologize for the frustration with the service you received.
Unfortunately, iPhone Models 7 and below do not support the WiFi pairing process.
The rest of the features should work properly besides the initial WiFi pairing.
Now that everything is set up and working for you, would you consider revising your initial review?
Basement Defender Support
No Details Provided
The developer will be required to provide privacy details when they submit their next app update.
- Basement Defender, LLC
- 17 MB
- Requires iOS 11.0 or later.
- Requires iPadOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Requires macOS 11 or later and a Mac with Apple M1 chip.
- Age Rating
- © Basement Defender, LLC
With Family Sharing set up, up to six family members can use this app.