Bicycle Health 17+

This app is pretty good but has its pros and cons like everything else… it is great because they are friendly and help but also it costs a lot. It’s $200 a month without insurance, I have Kaiser so I have to pay $200. There have been some times where no one would help me when it was an emergency. But other times they helped immediately and were great. Right now, I have a problem because I had my appointment with my counselor and that’s when they send your medication to the pharmacy. My appointment was Friday night at 5:40 and pharmacies close at 6… my pharmacy is closed for the weekend and I’ve taken my last film of medication today (Saturday) I’ve been trying to contact them for hours for help and no one has responded and they say they have people on weekends for emergencies but obviously no one cares to help me right now. You could relapse if you withdrawal and they don’t care that I will withdrawal without my medication. It’s very frustrating considering you pay a lot just to talk to someone once a month and they can’t help you when you have an emergency. However the experience I have had with them has been positive but moments like these are why I’m always stressed. You don’t know if they will help or ignore.

I’ve used this app for 7 months now, the doctor was nice and sent my prescriptions in every time, but when my insurance expired, I had to self pay for the treatment and the pharmacy. The only thing is, there’s no communication in the app, they just out of the blue kicked me out of their system and threw a $500 and something dollar bill on me, and told me I’d have to pay $199, make payment arrangements on the current balance, and start all over again, I had no knowledge of the balance, no one called, emailed me or anything, I told them that I was having withdrawals, and she messaged me back telling me to call 911 or go to the ER for help, I ask if I was to pay the $199 the same day can I get an doctor appointment the same day, and of course she tried to schedule me a whole week away AFTER taking the payment if I would have paid, so I told her never mind and ended up going to another provider that I ran across on social media. $99 dollars same day online doctor visit and same day pharmacy pickup, and it’s a whole lot better than this, they only care about money and not the patients!

I’ve never experienced the type of service from any medical faculty practice. They respond and answer if not immediately then within an hour but typically it’s not even that long which would be normal. However, because of this access I was able to accept a new job higher pay and move without fear of stigma or mainly finding help during COVID shut down. It is significantly going to impact Alabama residents due to new bill law against receiving this type of medical care. As a medical professional from 13 years I received better and more genuine care & concern for my health via telemedicine than in office visits. If you don’t live in Alabama than I know you will find help and support from these doctors and staff. And I love the ease of this app. Very organized and set up in a way that simplifies all questions, appointments, supper therapy, resources, lab uploads etc. 5+ Stars!