BIKApp
BIK-Marketing and CRM Platform
Only for iPhone
Free · Designed for iPhone
iPhone
Who can use BIK -
BIK app is not restricted to users from any particular country. The app can be used worldwide
App is not limited to any specific group of company. Any company can become our client and utilise our app.
The app is made for companies to use. Its a CRM app and company can get multichannel support for WhatsApp, Facebook, Instagram, Gmail etc
User can sign in into our app after that they will receive an email and whole onboarding will be done by our internal team.
To start with BIK is free to use app
Features of BIK CRM Platform:
Multichannel support:
Be present on multiple channel for your customer. Provide support to your customers who reach out to you via WhatsApp, Email, Facebook, Instagram, Livechat. Customer can reach out to you on any of the above channels for support/sales related queries.
- Access your entire Shopify catalogs on BIK CRM
- Share Catalogs and Promos with your customers
- Use full CRM capabilities on all channels
Agent Management System:
Give your customers a seamless, personalised experience while allowing multiple agents to manage the company’s fast-growing user base.
Limit the Access of CRM based on roles
- Leverage our inherent routing logic to auto assign chats
- Boost the efficiency of your entire team
- Create Multiple Roles and Teams
- Allocate infinite agents to the Roles and Team
Customer Data Enrichment:
For improved quality of responses & efficiency of agents it becomes vital to have more information about the customer whom they are interacting with.
With BIK you can -
- Access the full customer behaviour on Shopify
- Get access to historic and pending orders
- Access customer details such as email, phone, name and address "
Multimedia chat support:
Attach files, audios, photos etc with your chats
- Access customer's PDFs, Images, HTML links and Texts
- Respond to customers with Rich Text media, PDF, Images, Links and Texts
- Augment the chat experience with supporting documents
Intelligent & Intuitive Chat Interface:
Notification center
- Get notified when new chats come in
- Be aware of SLA breaches
- Get visibility of unassigned chats
Sentimental Analysis
- Get notified when new chats come in
- Be aware of SLA breaches
- Get visibility of unassigned chats
Sales Conversions:
Help agents create orders & create sales conversion on the chat interface itself.
- End to end visibility of your agent performance
- Track the revenue boosted by your sales team
- Get assessment of your key metrics
NPS and CSAT:
- Leverage BIK's inbuilt NPS mechanism to gauge customer sentiment
- Trigger automatic CSAT after every agent interaction with a customer
- Track performance over time
Tags:
Any conversation with a customer can be assigned multiple tags for better identification of the buyer
Ratings & Reviews
This app hasn’t received enough ratings or reviews to display an overview.
- Fixed an issue where notifications opened automatically without tapping.
The developer, Comida Technologies Private Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Contact Info
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
- Seller
- Comida Technologies Private Limited
- Size
- 2 MB
- Category
- Business
- Compatibility
Requires iOS 13.0 or later.
- iPhone
Requires iOS 13.0 or later. - iPod touch
Requires iOS 13.0 or later. - Mac
Requires macOS 11.0 or later and a Mac with Apple M1 chip or later. - Apple Vision
Requires visionOS 1.0 or later.
- Languages
- English
- Age Rating
4+
- 4+
- Copyright
- © Comida Technologies Private Limited