Binance.US: Buy Bitcoin & ETH 4+

Extremely Magnificent and remarkable app review; Good job 👍 💯

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Almost Non existent customer service. Update

turns out I was mislead by someone else that I could use this but my state isn’t but the one star comes from not being able to delete my account what gives (Update) customer service is not very helpful rather than help me to terminate my account I got one email about terms of service dodging my request all together then sent me an email asking me how well they handled my problem. (Update part1) i was once again emailed the exact same automated response as the first time. This is a service that does not seem to care about it’s users so if you don’t know what your doing or you’re having any trouble Binance will not help you. (Final update) after spending almost a month trying to get help with issue I actually got a live text chat with customer service who was able to have a conversation with me rather than have several different people email me back at sporadic intervals. This agent was very helpful. That being said the overall customer service is still mostly garbage especially when considering that when using this time is money and the only one getting screw is use the user.

Developer Response ,

First and foremost, we’d like to apologize for the lack of support our team has provided you. It you have any other outstanding issues, please provide us with your support ticket number at your earliest convenience, and our team will ensure your issue is prioritized. Thank you so much for your continued patience.

Works for basics

This app has the basics like placing market, limit, and stop limit orders. It also allows you to use a few indicators but nothing more. You cannot edit the indicators or add multiple types. This is a pain since you cannot edit what moving averages one might use or how many, you are limited to three specific ones. You cannot even draw lines. I also noticed that there is no OCO order option available like there is on the website. For Binance being what it is, you wouldn’t think they would have such a basic app for advanced users. Give us more features like the desktop version (the TradingView version). I shouldn’t have to form a new trading strategy based on limited features because I am using the mobile app instead of the website. Oh yeah, it is also slow when trying to navigate through the app. I bought KNC with USDT and it ran up 10% in a few minutes but my account didn’t move much. This is because my money was USD not USDT. After I noticed this, I bought it in USD and sold my USDT. A few minutes later after it ran up more I checked my account and it was down. I looked at the orders and noticed that it all sold as USDT. What the heck Binance??? If it is USD sell it as freaking USD. If I can’t buy with both combined, I shouldn’t be able to sell them either. Nothing like paying fees for an order you never created. Shameful!

Developer Response ,

We appreciate your honest feedback and apologize for any inconveniences we may have caused. Your feedback has been escalated to the appropriate department and we will investigate your issue.