Get restaurant food delivered to your door in minutes with the Bite Squad app.
Bite Squad provides a wide range of restaurants to choose from, along with handy filtering tools and a search bar to help you efficiently find the dishes you’re craving. We also offer low booking fees, speedy delivery and accurate orders—and we never demand an order minimum.
HOW TO ORDER
Ordering restaurant delivery with the Bite Squad app couldn’t be easier. Simply download the app, type in your address, choose your favorite restaurant dishes and quickly check out with your credit card.
And if you create an account, we’ll securely save your address, order preferences and payment information for a speedier checkout the next time you order.
THE BITE SQUAD DIFFERENCE
After you’ve placed your order, you can watch its progress on our live tracking system so you know exactly when your food will arrive. If you have any order changes or questions, our Live Chat customer support team will be able to help you in real-time.
Whether you need your food on-demand or would like to schedule an order in advance, the Bite Squad app will get restaurant food to you when you want it.
ABOUT BITE SQUAD
Bite Squad restaurant delivery service is consistently rated best in the category by our customers. Our dedicated delivery squad works hard to bring more choices to our customers who want a great meal from their favorite restaurant delivered to their home or office.
Bite Squad was founded in 2012 in Minneapolis, Minnesota, and today, operates in more than 30 cities and delivers from more than 10,000 restaurants nationwide.
Although we strive to make your ordering and delivery experience buttery smooth, sometimes things happen... Now, if you ever need help, you'll find this update improves the customer support experience :-)
Ratings and Reviews
I am a bitesquad driver
I just wanted to say don’t get mad at drivers for not checking your food. In training we are told we are never to open any bags the restaurant gives us or open ANY containers to check if the order is correct. It is the restaurants job to make sure the food is made the way you wanted it. We are told it is a health violation for bitesquad drivers to come into contact with any customers food. The restaurant is told this and drivers will be fired or be disciplined for if we open containers to check your order. We are told that say a customer doesn’t want onions with one of their items, all we can do is ask the worker giving us the order is “there isn’t an onions on this item right?” And if they say there aren’t any onions we HAVE to take the restaurants word on it. It is the restaurants responsibility to make the orders correctly since they know the drivers CANNOT check orders themselves. It’s policy, I have asked other drivers that work for like dominos, Pizza Hut, etc. and they say it’s policy at their stores too. But it’s worse for bitesquad drivers because most restaurant staff ignore us because since we aren’t the actual customer or workers for their restaurant they don’t see us or our orders as important. So it’s kind of hard to try and make sure the order are correct (we truly want to) when our jobs are on the line if we are caught checking orders and restaurant staff brush us off and don’t take us seriously.
Great service with a few support flaws.
So far we’ve tried a lot of delivery services. Bite Squad seems to excellent choice and have the best delivery drivers of the bunch. The last app update has greatly improved the UI, but after an experience today I would say it has some flaws. I accidentally tapped the place order button today without having my full order in the cart. There wasn’t any confirmation or anything. I quickly tapped the get help button to get it cancelled as quickly as possible. The dialog that comes up allows you to send a message, but there’s no indication where that message will go, or how you’re even going to get a response. I waited a few minutes and ended up going to the website with live chat and trying it. By this time it was too late to cancel according to the chat (DoorDash has offered to contact the restaurant and cancel, so something needs to be improved here). Finally after the chat was over and I was told I was SOL, I get an email to the original message I sent in the app. I was able to get some stuff added to the order but it could have been smoother. There needs an explanation of how the get help button works or live chat in app. Also, follow what I mentioned about DoorDash and offer to contact the restaurant. It was my fault for pushing the button, but it’s not my fault that it was so difficult to contact you, it was too late by the time I did.
The best food delivery service, by far
The app can be a little quirky, but the service is excellent. In my area, there are 5 or 6 food delivery companies, and I’ve tried them all (Except GrubHub, because they don’t want my business). Bite Squad drivers are always affable, and estimated delivery times are almost always close to reality. On those rare occasions when something goes wrong, Bite Squad is always proactive about making things right. I’ve probably ordered from Bite Squad 40 or more times, and I’ve never come away with a bad taste in my mouth. Pun intended. Some of the restaurants definitely charge unreasonable delivery fees, but the answer to that is simple - order from a different restaurant.
Regarding the app, the most persistent problem is missing menu options. For example, a menu description might say that a certain item includes 2 side items, but the app only gives the option to select 1. The workaround is simple - just put the second side item in the comments. That has always worked for me. I’ve never really had any more serious problems with the app. I have watched the app get better over time, and I see no reason to expect that the refinements won’t continue.
I realize the review is supposed to address only the app, but since the app is only used to access the service, I chose to review both. I hope it’s helpful.
With Family Sharing set up, up to six family members can use this app.