Blue Care Advisor 4+

Best Find a Doctor tool I’ve used - makes me feel like I understand what’s happening with my healthcare, lol.

Trying to view basic information like how much I’ve spent towards my deductible is either broken or simply inaccurate. It is functionally impossible trying to access and explanation of benefits for a claim. Try through the app you are already logged into and it opens a web link inside the app, needing you to log in again. Then finding the correct page takes effort, before finding the EOB, only to click it and initiate a download that will not work because it is a web link opened inside of the app. Try to access this in a web browser and the experience is severely hampered since it is all still designed as if it is an app experience, so interactions hang or don’t work with a mouse, and it will literally cause the browser tab to crash. Just an awful experience all around.

This app and its website are useless, and are mostly non-functional and inaccurate. Difficult to believe BCBS of Minnesota dumped its customers with insurance through their employers into this app that provides minimal info. I cannot get an accurate accounting of my claims, view my EOB’s, find my providers, etc. Why even have an app or website if you cannot provide accurate and complete information? This is such a downgrade. My best bet is to try and find a way to go back to receiving paper EOB’s and track my own benefits and costs. It is honestly the absolute worst app I’ve ever seen built for something so important. Obviously the insurance company simply prefers the cheapest option with inaccurate information.