BlueLA by Blink Mobility 4+

The idea of this app (and the drive share service) is great. The execution is terrible. The app never works. It will crash unexpectedly and not let you log in for days, saying you don’t have a membership. It will say cars are available when they are no where in the area. The Bluetooth won’t connect once you do find a car available. When you try to end your rental you it crashes and won’t process so you end up on the phone with customer service. They will tell you they can cancel the ride but you will have your account placed on hold while they review the incident and then never get back to you. I’ve tried to used this service at least ten times and each and EVERY time, I have an issue and end up on the phone with customer service. The biggest being finding an actual car that’s available (the app shows random cars that are not at the station and the ones that are at the station are not vision the app), when you call, customer service can’t locate the right car either. Other main issues are ending the rental, and the phone not connecting when you do find a car at a station. All around horrible customer experience. It’s a shame because I’d pay more for this car share service if it actually worked. Uber or a different company who knows how to execute should enter the space and put these bums out of business.

Thank you for your feedback. We are sorry for the issues you have experienced with our app and service. We are interested in learning more about the issues you are experiencing so we can work on resolving them. Please email us at Support@BlinkMobility.com. Thank you for your patience as we work towards improving our service.

The app ALWAYS crashes when it’s time to end the rental. Then you call Customer Service and you end up holding for the longest time, and the only way to get reimbursed for that holding time is to ask for it. Now, they supposedly have better software, but the app still freezes and whoever the app developer is needs to be fired, point blank; the company is good about refunds once they investigate your situation, and they are good at communicating with you by way of email, but God forbid if you can’t end the rental and you have to wait until the next business day for someone to come to the office to read your email because all that time you’re still being charged, and now they’ve added TAX to the fees and other little penalties. They have some new cars, a fleet for 2023 and they ride wonderful, as well as the older ones. There’s never any problems that I can remember with the car itself, but it’s always the app., even with new management and a new overhaul , the app is still trash! That’s all. I could go on and on considering some of the bad instances I’ve had in the middle of the night standing, holding on forever waiting , or early in the morning trying to end the rental and standing, waiting, & holding, as I run late for work and forced to abandon the car as the ticker continues charging $.20 by the minute…PLUS TAX.

Thank you for your invaluable feedback. Sorry to hear about your difficulties ending your rental. We'd like to hear more from you and make it up to you. Please email us at support@BlinkMobility.com. We also understand that tax charges can be frustrating, but unfortunately, we are required to adhere to tax requirements and can't change this. We are glad that you like the vehicles, and we thank you for your patience as we actively work on making improvements to the app.

It’s really upsetting how customer service has gotten worse. I don’t think it’s ok to have me rent a car and then standing with my purse in the middle of the night in Los Angeles because the app is crashing and customer service can do absolutely nothing to help despite being charged twice already. Who has money for being charged twice and still not being able to use the service!?? What’s the point of customer service??? Update: I used the app a few more times after this, was still double charged each time and vocal to customer service about the development of the app and how bad it was charging twice. Account was suspended without any reason and without a refund.

UPDATE: Please email member services at Support@BlinkMobility.com so we can look into your account and provide you a refund...Oh no! We agree, it's not ok for you to be standing out at night like that. We want you to know that we're making changes to customer service within the next week to prevent events like this from happening again. Please email us at support@BlinkMobility.com so we can adjust any incorrect charges. Thank you for your feedback and we hope you give us another chance and get to experience the service the way it was intended to be enjoyed.