BlueLA by Blink Mobility 4+

It’s really upsetting how customer service has gotten worse. I don’t think it’s ok to have me rent a car and then standing with my purse in the middle of the night in Los Angeles because the app is crashing and customer service can do absolutely nothing to help despite being charged twice already. Who has money for being charged twice and still not being able to use the service!?? What’s the point of customer service??? Update: I used the app a few more times after this, was still double charged each time and vocal to customer service about the development of the app and how bad it was charging twice. Account was suspended without any reason and without a refund.

UPDATE: Please email member services at Support@BlinkMobility.com so we can look into your account and provide you a refund...Oh no! We agree, it's not ok for you to be standing out at night like that. We want you to know that we're making changes to customer service within the next week to prevent events like this from happening again. Please email us at support@BlinkMobility.com so we can adjust any incorrect charges. Thank you for your feedback and we hope you give us another chance and get to experience the service the way it was intended to be enjoyed.

I’ve used this app for over a year, maybe 2. Years. The app was so amazing. It was perfect. But over time it has gotten so terribly bad. I remember customers serving was in Arizona. Now I believe it is a different country now. Customer service is terrible and they do not know anything!! Be prepared to hold for 20 minutes or more. The app no longer works like it use too!!! It shows you cars that are not available. You won’t know it’s not available until you get to the location and the car might not even be there!! Whatever the higher up people are doing is Ruining and the service the app all together! Not that these reviews matter but just know it’s bad

Thank you for being a loyal user of our app for the past few years, and we sincerely apologize for the recent challenges you've encountered. Please know that we're actively addressing these concerns and working to provide a smoother, more accurate experience. Your feedback is crucial in helping us regain your trust, and we're committed to improving both our app and service. If you have specific concerns or need further assistance, don't hesitate to email us at Support@BlinkMobility.com. Your continued support is appreciated, and we're determined to make things right for you.

If you have trouble ending a rental, getting customer service to do it for you may take 5 minutes, or it may take an hour. Or they may never answer the phone, charge you $100 for a 5 hour rental, and take forever to issue your refund.

We're truly sorry for the frustrating experience you've had with our customer service and rental process. We take your feedback seriously and are actively working to improve our customer support response times and rental procedures to ensure a smoother and more efficient experience for all our users. Rest assured, we will investigate the specific issues you've mentioned and take the necessary steps to prevent similar incidents in the future. If you haven't done so already, please email us at Support@BlinkMobility.com. Your feedback helps us learn and grow. Thank you for your patience and understanding while we work to improve our service.