BOH Mobile Banking ٤+

Lousy check scanning feature, does the absolute worst job scanning checks I’ve ever seen, I’ve had to scan some checks over 10 times, then they changed and added a new feature that automatically took the picture, it verified both pictures taken automatically, and a week later I noticed the deposit was never made, so now I’m re-making the deposit, in addition, the interface is the worst interface and completely and self-explanatory, I’m half terrified to deposit checks using the system, as not one check deposit has gone smoothly, it’s so bad I’m thinking of actually opening up a new bank account and closing this one

I switched to Bank of Hawaii from Bank of America. What a mistake!! I chose Bank of Hawaii for its app, the TouchID feature I expected to work as in my Bank if America app. Nope. It frequently refuses to allow me access to the app, then forced me to reset my password which cannot be any previous passwords and then locks me out of the app AGAIN because I’m using the new password and the website and the app apparently don’t communicate. All of this because I wanted to log in and transfer funds? This is the definition of inconvenience. This has happened so many times since getting this app. This last time it wouldn’t let me log into the website either. I had to call the automated service line and wait a total of two hours to talk to a human. This is the most horrendous service ever. Don’t roll out an app with this many bugs. And then tell me you have no idea when they will be fixed, it could be years. YEARS?! Pull your app then if you’re telling customers to just use the website. Your app impedes service and blocks customers from their bank accounts which is the OPPOSITE of what it’s supposed to do. Do not make an app available that does not work and makes customers lose access to their accounts for days while trying to contact your customer service people. This app is worthless as is. Pull it and don’t release another one until it’s customer ready.

I only use this app for depositing checks and checking my transactions/balances so I can only comment on those features which have been very helpful/functional/easy to use! The only features I'd ask for is to add the new balance after every transaction like the website has. Perhaps it can be a setting that you can turn on and off. And then, for the check deposit feature, to add a flash or lighting option for when you don't have the opportunity to have more light in your photo. Otherwise I have enjoyed using this app and will continue to use it!

Update: Changed my review to 4 stars (from 5 stars) due to a weird bug the app had where it wouldn't let me login with my passcode or my regular login/password :/ and the only fix was to completely delete my Safari/internet cookies/history/etc. which in turn closed all my browser windows and logged me out of all my accounts within Safari :/ That's also on Apple for making a crappy "all or nothing" option but still, I hope this bug has since been fixed so it won't happen again :/ Everything else about my previous review still stands, though!