HawaiiUSA FCU Mobile Banking ٤+

I love credit unions and this credit union, but the online app has enough log on and verification issues to make it bothersome. Fingerprint and facial recognition are pretty secure, but anytime the app experiences the slightest delay, it requires adding your password manually. It’s one of my few passwords I have memorized now.
Updating my phone number was technically impossible after discussing it with CSR. The new number needs to be verified via text, but it didn’t send the codes. They had to email the verification, the text or call options don’t work, and you won’t learn that until you call.
I don’t just complain, I always offer suggestions to fix their problems, and for the most part, they do.

I don’t have much hope for “helpful” apps, but this one is actually doing what it’s supposed and doing it well. I feel relaxed when I have any questions or an issue because I know I’ll be able to find a solution through this app. It’s simple, with an intuitive interface. Only has what I need and it’s easy to navigate. Even their ads help me know there are other things available to me through this bank. If I can’t solve it online, help is a text/call away through the app. This app makes me happy and appreciative that I bank with you. Your app enhances the experience of banking with you and the customer service is really extended through to the app. It’s really nice. Thank you.

All my needs are taken care of on this app. I especially like the “search” function to see if I paid a particular bill. You can set up auto-pay, transfer money between your accounts (including to your car payment loan account) or even to accounts at another banks, Face ID, remote deposit a check. Even though the actual bank has short hours, using the app makes things really accessible. I only have to go to the bank maybe 6 times a year!
One think is a lot of banks don’t recognize you as a bank online so I’m only able to transfer 1 one bank & not all of them.