Booksy for Customers 12+

My first time using this scheduling platform and COULDN’T be HAPPIER. SUPER user-friendly from my iPhone, easy to find merchants, SUPER easy and clear on how to navigate- no questioning if you did it right, or where to find salon availability, or what the next step is. VERY clear. My nephew needed a haircut FAST just days away from prom after his barbershop closed permanently. I downloaded Booksy on Sunday of Memorial Day Weekend 2022, checked a few nearby salons, found one with an opening that fit my nephew’s class schedule, and scheduled the appointment for first business day after the holiday weekend: Tuesday at 9:00AM, the FIRST appointment of the day. I was a little tentative about the app’s reliability, but felt better when “Confirmation” came back soon after I booked, and then when the “Reminder” arrived the next day, Monday, just as I had scheduled it for my convenience. Totally psyched to be warmly received at the scheduled appointment (first time clients) via app correspondence only. I assume the Booksy merchant accepts the Booksy customer appointment prior to the confirmation message being generated- therefore the communication reliability is based on how active & responsive the merchant is on the platform. In this case it was 100% success. I’m looking forward to finding other participating merchants- SO. EASY.

Wow! Thank you for taking the time to leave us such a beautiful review. While App Store places stars next to our business, you are our real star. Its customers like you that make our job wonderful. We will strive to deliver great experiences consistently.

I HIGHLY recommend downloading this app. it makes it so easy for me to book my appointments. for example, if I have a crazy, busy day, I can’t call to book my appointments if it’s already closed, or it’s a Sunday or holiday & it’s closed. so, whether it is 3:00 AM, or closed for a holiday, I can’t call, this makes it so convenient & easy for me to book my appointment! what’s even better is that it gets sent right to their phone as soon as you make your appointment! everything is so easy from booking appointments to leaving reviews right from Booksy in the settings of your profile. I don’t know what I would do without this app, it is definitely a necessity, I love it! & another example is that when I make an appointment, it tells me the times that are available on whichever day I pick on the calendar 📅 which is listed right there when making/booking your appointment & it also keeps track of all of your past appointments so you can literally just click “book again”, then change the appropriate time & date if need be! plus you can even leave notes for special requests that you would like done for/at your appointments! Booksy has been a LIFE SAVER! 🛟💯😊⚡️🤎🩷

Thank you for taking the time to leave us such a beautiful review. While Apple places stars next to our App, you Alyssa are our real star. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, we are here for you anytime! :)

When I first downloaded the app is was really cool. No problems at all and would have given it a 5 probably then, but now not so much. I mentioned some of the things to my barber and he said he may have to reconsider. I haven’t mentioned the latest issues. Now when I go to sign in, it forces me to create an account which I already have. It does not allow me to just log in with my email. It forces you to create another account in order to proceed. The second thing I noticed is it changes from English to French. The top potion is in French meanwhile the bottom menu is in English. I have a screenshot so it is true. The app looks very nice though. As far as the look it’s better than other apps I have seen. If they could just get these bugs out it would be so much better. Right now I can’t even log on a view my schedule present and future appointments or update or change anything. I cannot access anything. Glad I have notifications setup to have some idea of my appointment. I have to commute during the week so it’s helpful to go back in the app to see what you have going on. Plus I like structure and organization so when you have an app to manage appointments and schedules it is very helpful IF IT WORKS. I saw where they said they have a recent update but I am still having these two issues. I hope it’s a quick fix. If they resolve I will really consider updating my review only if it works consistently.

Thank you for providing your feedback and letting us know about this issue. We would be more than grateful if you might provide us with further details so that we ensure a better experience for customers like yourself. If you would be willing to contact us at help.us@booksy.com, we would be happy to work with you on this matter.