Peerspace - Rent Unique Venues 4+

It's fine if you know about short term rentals

I am an experienced short term rental host. On the advice of my friend I signed up to be a Peerspace host. I just read a lot of the reviews, and compared it to my experience with the app. First of all, I've never seen an app satisfactorily perform like the desktop version of that app for any rental platform. As far as being a Peerspace host, it's actually great. No one is signing up for a party. Most of the time I don't have to use my cleaning service. People are just there to take a few pictures, etc.. on the other hand, my cleaning fee basically exclude me from many bookings. In other words, most Peerspace guests expect cheap, cheap cheap. I can understand that, however, I could just book a short term renter for the same price and charge a cleaning fee. My advice is, if you have a venue that could only be used for meetings, gatherings, etc. Peerspace will be perfect. If you're trying to use an actual rental unit. lower your expectations for upfront fees at the expense of booking hard to book dates.

Terrible app and website and functionality

I’ve now booked a couple of times.

The good: there seems to be a market for it. People will pay for a nice place to shoot professional video or photos.

The bad: You can only add your bank info from a computer. They don’t tell you that it’s needed they will just let you keep booking and never get paid. Even when they tell you exactly where the setup a bank account it located, it’s hard to find. Super scammy. This is designed to be the hardest part of the service…to actually get paid. I’ve been asked by every inquiry for more pictures or of pictures of specific things. There is NO WAY to share additional photos. This is a total fail. There is also no way to edit photos for an existing listing. I listed my place but now understand more of what people are looking for and have tons of photos of my place actually used in production…but no way to share those photos without deleting and relisting my space completely. I had a booking run late and there is no way to add additional time until after they have used the time and left. Then it’s only available by clicking the link on an email. Nowhere on the app and nowhere on the website. How does any of this make sense??? There’s nobody with a full brain on the dev team here and I’m so sad about it. This could be such a cool app and tool but needs a lot of things added that should have been there on the first draft.

Developer Response ,

Hello Todd,

Thank you for leaving us feedback on our app, and we are disappointed to hear about any frustrations that have been caused! Our product team is very interested in the feedback you have provided and would love to gather more insight from you. If you can, please send screenshots or screencasts that portray the issues you have described via the "Submit a Request" link in our Support Center (https://support.peerspace.com/hc/en-us/requests/new), our team will be following up with you from there.

NO CUSTOMER SERVICE - BEWARE

There service is bogus! Please ensure you read the cancellation policies. Standard 30 days BEFORE BOOKING TIME!!! I toured a venue for 15 min. I cancelled the booking on 30 days but 4 hours after the booking time and they refused to issue a full refund. The host made excuses and refused a supplemental refund. This kind of service is trash and I refuse to use their app again. You see you could easily find the venues and just go book behind their backs but being the nice guy never works. So they basically got 3 hours of free money plus processing fees for a 15 min viewing. Mind you - this is all happening within 48 hours. It’s not like I set on the booking for 2 weeks or more. This app is not geared for the everyday consumer as it appears tailored towards corporate companies and professionals that may have a budget to just cancel or throw away. They’re friendly but it will never be fair. I was told the cancellation fee was a protection mechanism but I was charged $500 for being 4 hours late of cancellation. Mind you - this is my first time every using the app. How would I know it’s that strict?!! Be careful because I’d hate for you to waste your money on processing fees, unwavering policies, and a lack of policies geared towards the end user. I’ll utilize other alternative apps to that won’t cause me this much anguish. Good service should be reflected from the Hosts to the App Developers.

Developer Response ,

Hi Skooter1185,

Thank you for leaving us feedback on your recent experience, and we are disappointed to hear about any frustrations that have been caused! While we are unable to update our cancellation policy, we'd be happy to share your feedback with our operations team.