BOS:311 4+

City of Boston

    • 2.5 • 70 Ratings
    • Free



BOS:311 enables Boston's residents to improve their neighborhoods by reporting non-emergency issues in their communities, like potholes and graffiti.

Reports are automatically fed into the City of Boston’s work order system to track and assign them to City staff. Through the app, you can follow the status of your request, as well as the statuses of other reports in the City. There’s even a map to get an easy overview of active reports in Boston.

What’s New

Version 6.4.7

Minor bug fixes and enhancements

Ratings and Reviews

2.5 out of 5
70 Ratings

70 Ratings

abramjacob ,

No bikes?

App is slow to load. There is no way to report or request any cyclists/ bike lane/ bike infrastructure issue through the app. It’s like cyclists have been excluded.

How do you report blocked bike lanes, bike rack requests, bike lane safety improvements, etc to the city of Boston?

There seem to be a lot of categories missing from this app that you would think should be there.

BPLRules ,

311 enhances Boston’s quality of life

This old Bostonian is delighted with the convenience of the 311 app. I’m grateful to the folks in the Menino and Walsh administrations who centralized the reporting process and then automated it! And I’m confident that the Wu administration will continue to improve it. As others have noted, the app’s ultimate effectiveness depends on the responsiveness of the various departments. Issues are usually addressed promptly. When they aren’t, I follow up with another 311 report.

KarlBecker ,

Quick service multiple times

Some things take awhile from the city, but other things have gone very smoothly. The issue I just submitted - my Christmas tree not being picked up by recycling - was resolved within an hour. Impressive!

Sure, some things requested take awhile, but multiple requests I’ve put in have been handled in what I feel is a timely manner. Thanks to the 311 crew for doing what they can to keep improving the city.

App Privacy

The developer, City of Boston, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

More By This Developer

ParkBoston – Boston Parking
Boston Trash Schedule & Alerts
B Together - City of Boston
Health & Fitness
Age Strong Shuttle

You Might Also Like

Boston PayTix
Eversource Energy
EZ Tolls MA
Safety Mobile
Starry Internet
Laundry Connect Pay