iPhone Screenshots


BOS:311, formerly known as Citizens Connect, is a cutting-edge, full-featured tool for enabling Boston's residents to improve their neighborhoods by reporting issues such as potholes and graffiti.

The reports are automatically fed into the City’s work order system so that they can be tracked and assigned to service teams. Users can follow the status of their request, by using a unique tracking number for each case.

Residents can also share their reports with others, or tweet about them with their friends.

Please install the app. Join us as we re-invent the Citizen-Government relationship!

What’s New

Version 3.20.13

* New feature - Alert

Ratings and Reviews

2.5 out of 5
35 Ratings

35 Ratings

podgirlcast ,

Needs bug fixes

This app used to be great but the recent bugs have made it virtually unusable. When viewing a report it will open multiple times and clicking on a pin on the map opens a banner that can never be closed obscuring what is behind it.

KarlBecker ,

Quick service multiple times

Some things take awhile from the city, but other things have gone very smoothly. The issue I just submitted - my Christmas tree not being picked up by recycling - was resolved within an hour. Impressive!

Sure, some things requested take awhile, but multiple requests I’ve put in have been handled in what I feel is a timely manner. Thanks to the 311 crew for doing what they can to keep improving the city.

SAV1003 ,

Good app, poor response

Not sure why Boston has a 311 app. The service is useless! The city does not care about resident parking. We have multiple cars parked on our street during TD Garden events and the only response to reports we receive from 311 is “case closed” or “duplicate request” My favorite is when they respond 48 hours later and tell you “the area is clear” ya think? The illegal parkers left two days ago.
I don’t think these people actually work.
Needless to say I’ve deleted the app and just call the tow companies myself.

App Privacy

The developer, City of Boston, has not provided details about its privacy practices and handling of data to Apple. For more information, see the developer’s privacy policy.

No Details Provided

The developer will be required to provide privacy details when they submit their next app update.


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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