Boundless ٤+

I Wish the Hyperlinks Worked

I’m reading a nonfiction book with many footnotes (20+ per chapter), and the hyperlinks in the inline text do not pull them up. With the print version of the book I’m reading, I’d at least be able to skip to the end of each chapter and keep a finger there to flip back and forth as needed, but it would be too laborious to page back and forth in the electronic version on the Boundless app, so I’m forced to wait until I get to the end of each chapter and then read them one after the other and try to recall what each was referring to. I remember Axis 360 was also very buggy for a long time—years, as I remember. I hope Boundless gets this fixed much more quickly. It’s really disappointing that Baker & Taylor didn’t learn their lesson with that app and all the bad reviews the first app got.

استجابة المطور ،

Thank you for your feedback and for letting us know about the footnote links not working. We've passed along this concern to our content management and reader team to investigate. If you have additional concerns or need help with anything, please reach out to us at boundlessfeedback@baker-taylor.com. We want to assist in addressing your concerns and improving your experience and your rating.

Unbearably slow, constantly freezing

Update: yesterday this app logged me out. I tried to re-enter my library info, but the app would not bring up the keyboard to type it in. Finally I used a web browser to log back in so I could bypass that page in the app. So frustrating! Just now I tried to open the app and it froze on the first screen NINE TIMES. Nine times of closing the app, reopening, it freezing, and repeating. Boundless. I am begging you. FIX THIS APP. How is it possible to be this bad for years, to rebuild and rebrand, and still be THIS BAD?! And libraries: for the love of reading, use ANYTHING before wasting my tax dollars for a subscription to this worthless app. ***** I cannot stand this app, but it’s what my library uses. It is unbearably slow to load. Half the time when I try to open it, the app freezes and I have to close it and try again. It’s ridiculous that there are three pages that have to (slowly) load just to get to my books. Just put my current checkouts on the first page! Audible and Hoopla are leaps and bounds better than Boundless (pun intended). ****Update: no, removing and reloading the download did nothing. The issues continue no matter what I have checked out: freezing, crashing, taking forever to load.

استجابة المطور ،

Thank you for your feedback! We are sorry to hear that you are experiencing audio issues. Can you try removing the downloaded audio title and downloading again. If you go to "My Shelf" - "Checkouts" - then tap on the three dots beside Listen you will see "Remove (delete download)". Re-download the title and please let us know if this helped by updating your review. You can also reach out to us boundlessfeedback@baker-taylor.com with this feedback.

Beware - this app causes bald spots due to pulling out hair

This app is so frustrating! It stops playing for no apparent reason, and I can’t get it to play again without first closing the app and reopening it. Unfortunately, half the time it starts the book all over again, and I have no idea where I was, so I have to spend time slowly advancing the book to the point where I think I was. If I pause the book with my earbuds, it’s a toss up whether it will start to play again using my earbuds. If it doesn’t start playing again, I have to pull out my phone, open the app, hit the rewind button and then play. That usually works but not always. If not, I do the whole “close the app and reopen” while praying that it doesn’t start the book over again. Another problem with this app is that sometimes I’ll get a book to download, but each time I start to listen to it, it downloads again, over and over. Also, this app is incredibly slow to open. It will open to the profile page so I will tap on my profile, but nothing happens. I have seriously waited close to a minute to be taken to the books under my profile. Bring back Axis360. It had issues but nothing like this one.