Bozzuto Resident Experience +4

I love the area Trove is located at, very close to DC and my job. The apartment building is beautiful, including the amenities. The gym is also very big with a large variety of equipments. The pool is a little shallow, but still nice. The neighbors are super friendly and this place is dog friendly as well. Trove is a little more on the expensive side, but they offer very good deals when moving in. This is an upcoming area, you can really see the neighborhood becoming prettier and prettier. I recommend this place to all my friends looking for a new place to live. The staff is also very nice, and they answer emails and call fairly quickly. 10/10 recommend this place. 👍

I am a new tenant, just moved in within the last 30 days. Today we were scheduled for routine maintenance so I worked from home so I could let the workers in. First problem is either they did not knock at all or knocked and came right in. My daughter and I were both home and neither of us heard the maintenance man “banging on the door” as he described. I have a doorbell with camera which sounds on my phone and every room in the apartment, so it would make sense to try that first before entering. I come out of my bedroom because I hear a noise and there are 2 men working in my closet. The front door was left wide open while working and I have an indoor pet. Had I been aware they were in here I would have out my pet in the bedroom… Lastly , I went to go get some cleaning supplies this evening and they locked the closet so I am not able to access it. So far this has been a poor experience and I am really hoping this was an off day and am confident it won’t occur again, but management needs to be aware of the above.

The app does not work even though the website does. I called technical support and told them that it was saying "user not configured" and giving me a 500 error and they tried resetting my login. That email came not only from an old address but from the previous management company at that address (it was bought while I was living there). I told the support person this and they said it didn’t matter, though it seems like a red flag to me. They took my number and said they’d call me back but never did.

The building management then called the help desk and got the same "we have no idea what’s wrong, maybe try resetting the account" suggestion. It is acceptable to not know what’s wrong. It’s not acceptable to not communicate this between support teams and to the clients and to not have monitoring that can track errors like this.

I believe the issue lies in proverbial crossed wires with my old address/management companies and my new one but the support person I talked to insisted that this is not the case. It’s unfortunate that Yardi has to muddy the name of a quality company like Bozzuto with this app.