FirstKey Homes Resident +4

FirstKey Homes is an awesome corporation! I love what they stand for.
Although, here in Arizona the staff need either retraining or replacing because they lack the passion for making customers very satisfied.
Their conflict resolution skills are rated as low because they don’t follow through to see if the needs are being met on both ends.
I wish I had one of those positions overthere I believe I could really bring the love and care to this dry but fertile land.@makingadifference. A lasting relationship with care and professional results. That’s what I’m paying for
Thank you for the opportunity to speak up

I love the home I live in. But the management company not so much. I personally think that they are not responsive to residents concerns, requests, or issues and everything is on the tenant. So all they do is basically just provide a roof over your head and everything else is on tenant. Anytime you contact them make sure you document who you spoke with and when because they almost never follow up or follow through on anything unless you call them 10 times which is sad because it speaks to their professionalism as a management company which is why I just try not to call because it’s draining to tell ppl how to do their job especially when ppl are struggling trying to pay their rent during a pandemic.

Usually when people rent homes they’re younger and are able to navigate through the rental process. My partner and I are older and it’s been quite sometime since we rented. First key Representatives have been patient, helpful and professional the entire time. Maintenance team timely in answering calls and fixing problems. Accounting department understanding in payment transactions. The team in KCMO are always willing to talk to us or call us back and answer our questions. Glad we chose First Key Homes.