Bradford White Connect‪™‬ 17+

At the current stage, this app provides basic access to your BW water heater. Including setting modes, scheduling, and showing usage statistics.

Here are my suggestions to the developer
1. Show temperature sensor(s) data in the app. If you can access the data or other info using the water heater panel, users should be given the same info in the app. Currently my heater is running out of water quickly and it would be very helpful to get all these stats on the app when troubleshooting with BW or my plumber.
2. Scheduling: the scheduling works but the interface is outdated. Also allow electric scheduling for more than the set 2 days. During the winter months, the recovery is abysmal and I would like to make sure hot water is present when I want it and not wait for the heater to decide which mode to run.
3. Usage statistics are mediocre at best. They sometimes appear and disappear. Some days shows usage and others don’t. Restarting the app can help but this seems like a simple application function that is currently subpar.

Thank you for taking the time to review our Bradford White Connect app and share your feedback. We strive to ensure our customers have the best experience with our products as well as the tools and resources we offer. To help us better understand your concern, please email us at iot.app@bradfordwhite.com so we can take a closer look at the issue. We look forward to hearing from you.

I spent extra money for a BW heat pump instead of Rheem thinking it was the premium option. Unfortunately the app really holds it back. There is a mixture of broken functionality, feature gaps, and general bugginess. Examples:

Bug: It shows the current mode, but if I try to change it, the change doesn’t hold.

Missing feature: it shows set (desired) temperature but not current temperature.

Bugginess: The app frequently fails to load with an authorization error and I have to restart it.

But here’s what bothered me the most. The app has a feature that supposedly matches your schedule to utility TOU, but it’s unclear what it is doing behind the scenes because it doesn’t visualize the schedule. I figured it out by checking in the water heater regularly, and also learned that it was burning a lot of electricity with resistance heating at midnight when it had the whole night to use the heat pump to slowly bring the temperature back up. So I decided to try a manual schedule, but I was disappointed to see that I couldn’t adjust the temperature, so I ended up just sticking with a fixed mode and paying for the inefficiency. Based on other reviews, the schedule might not have worked anyways.

Bradford White: you owe it to your customers and the environment to get this right. If you are looking for ideas, go take a look at your competitor’s offering.

Thank you for taking the time to review our Bradford White Connect app and share your feedback. We strive to ensure our customers have the best experience with our products as well as the tools and resources we offer. To help us better understand your concerns, can you please email us at iot.app@bradfordwhite.com so we can take a closer look at the issues? We look forward to hearing from you.

I got this water heater at a second home because we're not there all the time. The main goal of the BWConnect app and device was to be able to remotely turn on and off vacation mode so I could put it in heat pump mode a couple of days before going so I could save energy and still have hot water when I arrive. However, the device randomly disconnects from the internet and cannot reconnect without me physically going to it and connecting with Bluetooth. This is unacceptable for a "smart" device. It needs to automatically reestablish its connection to the internet when it loses it. There's a Hotspot close to it, and I have many smart devices and no others have this problem. There are other problems with the app and device, but this one makes the whole system not reliable enough to be usable.

Hi Mark, thank you for the feedback we really do appreciate you taking the time to share it. Please know we hear your concerns and are working very hard to create a better experience for our customers.