DROP Connect 4+

Connect to your DROP system

Chandler Systems, Inc.

Designed for iPad

    • 3.5 • 14 Ratings
    • Free



At DROP, we make a complete line of water treatment and management products that improves your water quality, monitors your water usage and notifies you of potential problems, and can even automatically shut off the water supply if a leak is detected. Using DROP Connect, you can configure and monitor your DROP water management system -- even when you are away from home.

With DROP Connect you can:
- Receive notifications for anomalous water usage or problems with your DROP system.
- Conveniently view the valve and system status.
- Easily change valve and system settings.
- View current water flow and water usage information for the past three months.
- View a history of events.
- Start and monitor a regeneration or backwash cycle from your phone or tablet.
- Add or remove devices (such as valves or leak detectors) on your DROP network.
- Configure your DROP water management system so you can access it when you are away from home.

Note that you must have a DROP hub to use DROP Connect, and you must have a Wi-Fi network with a working internet connection to access your DROP system remotely. You can learn about DROP products at https://dropconnect.com

What’s New

Version 1.0.56

Various bug fixes and improvements

Ratings and Reviews

3.5 out of 5
14 Ratings

14 Ratings

Ambhaikar ,

Salt level warnings

I keep getting low salt level warnings even after the salt is replenished fully. Unsure if this is a problem on the salt sensor at my end or is it a problem with the hub itself.

Developer Response ,

We are sorry that you are having trouble. The salt sensor paddle must be down, tight against the 4" brine well tube, to indicate salt OK. You can view the paddle's state at any time from the app by going to "Devices" in the left menu and choosing "Salt Sensor". Best practice, when refilling the brine tank with salt is to remove the tension band temporarily from the top of the sensor so the paddle is down, then add salt to the tank. Finally, put the tension band back on. If the paddle is definitely down tight against the brine well, and there is no salt blocking it from being down, then please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434. We will be glad to help you get your salt sensor working or replace it.

Chn626 ,

Peace of mind

I travel a lot and feel much better about not being home knowing that DROP is always watching for water leaks and let’s me know when something needs to be addressed. I have a DROP water softener, carbon filter, and around 12 leak detectors throughout my house.

tmzacm ,

FIX IT Already

Latest update softener reporting crashes all other devices report and can be adjusted but app crashes when I select softener please FIX it I paid a lot for this system and can not operate it remotely

Developer Response ,

We are sorry about the trouble you are having. We want to help you! Please look on the System > Advanced page in the app to make sure that all of your devices have the latest firmware. If you see an "Update All" button press that and let the updates fully complete. Once they are finished, try selecting the softener device again.

We have attempted to duplicate your problem here, but are not able to. If your equipment is up to date, and you still cannot connect, please contact us directly at feedback@dropconnect.com or call us M-F during normal business hours (EST) at (888) 363-9434.

App Privacy

The developer, Chandler Systems, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

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