Braun Family Care 12+

It works

I am able to use this app to sync with the device and retrieve the measured temperature records. I would love it even more if the synced data can be automatically imported into the Apple Health app.

Terrible app with lots of bugs

First, you have to scroll through pages and pages of terms and conditions and accept. Then you have to scroll through pages and pages of other terms and accept. You can finally create an account t after that.

Then you can add family members. When setting a birthdate, it wants a month and a year, but the only thing available is a month picker. You can’t choose any moth that is later than the current month, because that would be choosing a birthdate in the future. Yet you can’t choose a different year because the year picker doesn’t display until after you choose the month, tap done, and then tap the exact same field you were on, at which point the year and month picker actually both display at the same time.

I can’t add my entire family, as every time I add the sixth member, the app crashes.

Developer Response ,

We’d like to help you with this! Please email us at SocialSupport@helenoftroy.com so we can better address these concerns.

Privacy Nightmare

The only way to use this app is to agree to let them sell the information about you and your children’s temperatures, sure it’s supposedly anonymous, but if you know anything about data brokers this is simply not true. Braun and the app developers are awful to require this use of your personal health info, in order to use the app. I might understand if they provided you an opt in option (vs agree or you don’t get to use the Bluetooth) but my family’s health info should not be a requirement to use basic features of a product I already paid extra for (vs the cost of a non Bluetooth version). Braun you should be ashamed.

Developer Response ,

We appreciate your concerns about privacy and we want to assure you we do not sell any data. All data is encrypted on the mobile device and is not shared with any outside entities. We use the raw data only for engineering purposes to improve product performance and debugging, and the names are not associated with the raw data. Additionally, we have done cybersecurity validation and privacy GDPR compliance to ensure the highest levels of security and privacy. If you ever need additional assistance, we can be contacted directly at SocialSupport@helenoftroy.com.