BSI Financial 4+

This is one of the worst apps for a financial business that I’ve ever came across. Whomever developed this clearly did not know what they were doing. Nothing about this app is synced with my online account. I have my bank info saved online for easier payments, but I have to enter it every time in this app. Also, I make my payment only to find out there apparently was something wrong and the payment failed to process. I received a confirmation number and all and there was no notification in the app that something was wrong. Then when I call to see why it hasn’t processed in my bank, they offer to do a payment by phone for $20, which they waive the fee but tell you to call it in next time to avoid any delays. I am not paying $20 to make a payment when you have an app for convenience that you can’t seem to get working properly. Fix your app and be a better company with some convenience features for your clients.

I totally agree with other users about this app. Besides the non-saving of account login and banking info, here was the sucker punch for me: two times they had an issue with a payment. First time, I was short by 50 cents; second time I was off one number on my checking account. BOTH times they sent me a payment confirmation that they recieved my payment then secretly reversed it without notifying me there was a problem thus allowing me the opportunity to fix it. I pay early so I had time to wait for it to debit and caught it but jeez, are they so hungry for late fee money that they completely miss the meaning of customer service. My loan landed with them so no choice there. They could greatly improve this app.

This banking app is desperately in need of an update. I have to type in both my user name and password every time; it does not remember user names or use Face ID. I also have to type in all of my bank information every single month to make an individual payment, including the bank name, city, state, routing number, and my checking account number. I can’t imagine that in 2021 they think this app provides an acceptable user experience. Even the most basic utility companies prove a better experience. I just happen to be unfortunate that my mortgage was sold and they administer the loan so this is what I’m stuck with.