iPhone Screenshots

Description

PHH’s MortgageQuestions (MQ) mobile app provides critical loan information in one convenient app!

The MQ app delivers new and innovative digital solutions to help you manage accounts, get up-to-date information on estimated home values, and recent sales in your neighborhood. Access loan, home and neighborhood information in a clear, intuitive design with easy-to-use navigation.

Features:
• Easy Access: Use your current MQ.com user name and password, or new users can register directly on the app
• Easy one-time payments or enroll in AutoPay
• View statements including escrow, tax and insurance
• View neighborhood details and estimated property values
• And much more!

Managing your account on the go has never been easier!

What’s New

Version 5.1.5

We're always listening to your feedback and working to make the MortgageQuestions app better for you. Enable automatic app updates on your device to ensure you always have the latest version. This update includes several minor bug fixes, error message improvements, and UI enhancements.

Ratings and Reviews

4.8 out of 5
4.8K Ratings

4.8K Ratings

Latino33063 ,

EXCELLENT APP—I give it 5 ⭐️⭐️⭐️⭐️⭐️

The WEB site of PHH Mortgage is is a fiasco, a joke, and disappointing, BUT this APP is excellent. Easy to use, easy to navigate. Very intuitive. All the information of my mortgage is at my finger tips. I am an APPLE products user and in my MacBook is impossible to see documents—website doesn’t support Safari. Now, with this APP I can see my Mortgage payments, balances, equity, and escrow; also an update value of my house. Finally PHH is on the 21st century.

Developer Response ,

We're sorry to hear about the issues that you have encountered with our website, but are so happy to hear about how helpful the mobile app is for you. Thanks for taking the time to share your feedback! If you need any assistance, please email us at customercare@mortgagefamily.com. Thanks!

Tjinaz7 ,

Never thought having my Mortgage bought out would be so bad!

So with the super low interest rates, we re-financed our mortgage with RocketMortgage. Their app was pretty good. I became a bit concerned when a no-name lender (PHH) bought our mortgage. Even though it’s only been one month, I’m already extremely disappointed. This app is clunky, unstable & really just miserable to try using. The inability to schedule a specific date for your payment is absolutely unacceptable! Then once you find the app won’t allow a specific date to be chosen, it locks up & will not allow you to back out. Only option is to close the app & log back in. Which by the way is sketchy as well. At times I’m not allowed to log into my own account, or given a prompt stating I’m not authorized to make electronic payments. The developers should consider basic functionality rather than throwing in duplicate info such as home values in my neighborhood. I presume they’ve heard of Zillow? If rates keep dropping, I may consider another refi just to escape this piece of crap app!

Developer Response ,

We're sorry to hear about your experience with the app. We are working hard to continuously improve the app and we appreciate and thank you for your feedback. If there is anything we can assist with or if there are any additional details you would like to share, please email us at customercare@mortgagefamily.com. Thank you.

✋🌞 ,

Cannot Schedule Payments?

Is this a glitch in the app? There is no option to select a specific day to make a payment. Anytime I try to schedule a later date it says invalid must schedule date before “today’s date”, which defeats the purpose of scheduling a payment. It’s a bit inconvenient to have to log in on a specific date I want to pay vs being able to schedule a payment on the day I wish to pay. Also after attempting to choose the date the app’s screen freezes. You can no longer click to pay or exit out. You have to kill the app then login again. It’s a bit troublesome at the moment. I hope these are simply glitches and they can be fixed with an update.

Developer Response ,

Hello, just wanted let you know we recently enhanced our website and mobile app and now offer the the ability to schedule future-dated payments. We hope you are able to utilize this feature and we thank you again for your feedback!

App Privacy

The developer, PHH Mortgage Corporation, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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