Freedom Mortgage 4+

I cannot be grateful enough, for the amazing customer service and support I received during Covid pandemic! I’m sure there were sooooo many people having trouble paying their mortgage, so I’m sure they were inundated with calls about that which make’s their customer support even more incredible! I faced a lot of companies to call and I could feel and sometimes hear their irritation and frustration and I would feel bad, guilty & beaten down even more then I was that I couldn’t pay my bills…. BUT.. Freedom Mortgage was amazing and kind, Helpful and even empathetic every single call, EVERY TIME!! ( and I called a lot!, I needed constant affirmation, that we would not lose our house!) We just want to Thank Freedom Mortgage and their AMAZING employees for their incredible support, that We appreciated immensely!
Thank you!
The Williams Family

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I finally feel free as the name suggests with Freedom Mortgage. First mortgage company that truly represents it’s name. At first I was surprised to be notified of mortgage transfer to another company. Usually this brings added frustration to a process that’s a monthly priority in one’s life. My first encounter with this company was rather frightening because the lady was rather dry. Once the transfer was complete my experiences began to change. Communication with company representatives became comfortable conversations with someone that took time to listen and showed compassion to my moment of concern. I was no loner just an account number I became a person of value. This is how all businesses should recognize their customers. I applaud the company for their outstanding customer service.

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Thank you Freedom for being so helpful and understanding. I thought I had sent a payment but I didn’t. Freedom mortgage called me to remind me. They ask if everything was okay and were we having any financial issues. I was confused and was like no. They ask me about that months payment. I was apologizing, I’m so sorry I thought I sent it. I did an electronic payment. I really appreciated not being mistreated and talked to in a demeaning manor. It was refreshing for a company to be kind and understand life happens. Thank you.

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