My UWM Loan 4+

Disappointed

I called the company and half way through the conversation I was hung up on. On the next call they told me they were too busy and I needed to get my paperwork through the app, the employee simply did not have time to do the request.
With little choice I downloaded the app and have thus far been unsuccessful in getting the info I need. Twice when I have tried to create my profile, after I’m done retyping in the information the application resets back to the opening screen asking me to login with a profile it does not let me create. There is very important mortgage information I need, this has been a very frustrating experience.

Someone else’s info

I am very disappointed with this app today I logged on only to see there’s another loan on my account and no I didn’t register the account because it’s not my loan. I called and was rerouted to another company and then rerouted back to the original customer service. I was told by the first customer representative this other account was associated to me which is incorrect again I only have have one mortgage. When I was able to speak to the last representative she clarified they only showed my one existing mortgage & would reach out to their servicing IT dept - hope this matter is rectified promptly because I take accuracy seriously.

Developer Response ,

We appreciate you bringing this to our attention. Rest assured, our industry-leading safety measures have been put in place to ensure that your private information is only visible to you. At this time, you only need to take action on your active loan. Thank you so much for contacting us.  

Buggy at best

Half the time the app just crashes for no reason. After it crashes, you can no longer look up your loan by loan number. Does not have an easy way to just log in to look at your loan. Should open to log in page instead of look up your loan page. Once log in page is open - it should give the option to just look up loan without logging in. Couldn’t tell you how well the rest of the app is set up because after setting up my account it crashed, and continues to crash and not allow me to easily log in or even look up my loan. Just use the website and avoid this disaster.