RoundPoint Mortgage Servicing 4+

When I got the email that my loan servicer was switching I was immediately dreading the process. Setting everything up again for online payments and connecting it all to the mobile app for easy payments and accessing my info regularly…. I never look forward to that process. But this was possibly the easiest setup I’ve had to do with a new company and new billing. Very intuitive, fast and efficient. Excellent app!

I have enrolled after countless hours and many attempts to autodraft my checking account. I have no idea if it will work. The website is overly complicated, and the algorithm is designed to fail on the last step. I have tried to delete a prior checking account…5709 which is no longer open. I can not seem to make it go away, despite multiple attempts. The new funded checking account is …1903, which has been used this month on the 19th after calls on the 15th to make the payment. I dislike your website so much, but I was told if I didn’t have Anything nice to say, then remain silent.
I will mention I had this set up on April 15 to be enacted for a payment in May, but because your website is so flawed, that input disappeared. Now I have to make May’s payment by a phone call. Your system is ….*#!!**

My bank sold my mortgage to these guys and I was able to make a payment without talking to anybody. Just download the app, fill out the requested info and bam your in. Payment made! Took less than 5 minutes.