Buffer: Plan & Schedule Posts 4+

Edited: Can’t set Instagram post locations for a week now!

Buffer finally corrected the issues below people were having with adding locations to Instagram scheduled posts. Now all is back to working perfectly and with ease. Thank you for finally solving that issue, Buffer! You are by far my favorite post scheduler and I was struggling without being able to use you. So happy to be back using Buffer!

I’ve been using this app with my Instagram business account to schedule and automatically post on the date and at the precise time without any issues until a week ago when I was setting up a post and I went to type in my location (it’s an app search feature) and the app said it couldn’t find my location (I tested multiple locations, nothing came up) and so I hit cancel on that location screen and then the entire app freezes and I can’t do anything else with the app until I restart my iPhone. I’ve contacted Buffer who says they are working on the issue, but it’s been going on for over a week. Sadly, it’s time to find another Instagram scheduling/auto post app. Buffer customer service is not helpful whatsoever!!!

Developer Response ,

Sorry for the issues here! We've resolved the issues with location tagging, we had to work with Facebook to get this resolved which took a little longer than we hoped. https://status.buffer.com/incidents/wlwrzxn8fk23

Buffer is a no-brainer!

Buffer has changed the way I do business. As an entrepreneur my schedule is different every day. I will go days at a time where I am not at my desk/computer. Buffer gives me the freedom to manage all of my social media accounts on the go (iPhone) but the most important piece to me is the ability to schedule out posts well in advance. I may get 1 day a week at my desk to produce content. The ability to make 30-40 posts in one day and schedule everything out 1-2 months in advance is a game-changer.

During the Summer I am running from gym to gym running workouts and I never have to think about my social media because it runs itself.

I have no idea what I did before Buffer!

Deleted my account

When the new sign in methods came into play, I wasn't concerned. I had signed up with an email address in the first place, I always do when the option is available. Didn't use this for a while as I had no need, open it last week and boom. Account is gone. Try signing in on desktop website/safari extension. Same situation. I reach out for help and am told over and over for a week straight that I don't have an account. Y'all DELETED IT. FOR NO REASON. Never been so frustrated with a support experience of this kind outside of battling Tumblr for 5 years to get my original account back and Wordpress' terrible support system. I'm putting Buffer in this same bucket now. I don't know who told tech people they're all smart, but this is a boneheaded move. I didn't even get an email from you guys about the sign in system change. I haven't gotten any emails from you in a while until last week and I'm so disappointed with this whole experience that I'm not using your platform anymore. It's not that it's bad quality, it's just clear you're not doing enough communication and QA to make this viable. Someday that's going to come back to bit y'all in the foot and I'm not gonna sit around waiting to get burned a second time.