BURGER KING® App 4+

Technical Issues with App

EDIT: I was contacted a day after writing my review. Despite my frustration at the time, I am glad that the BK Team took time to reach out and resolve the issue. Despite the fixes the app may need, their act of taking accountability was superb.

To the BK Tech Team, if you’re reading this please contact me.
I’ve used the BK App for more than a year now and my experiences have varied. There’s been times that I’ve made an order through the app with absolutely no problems. However, there’s been many more times that the app has given me some sort of issue. Based on the reviews, it’s clear that the app needs PLENTY of work.
Now you may be wondering why I decided to post a review until now. That’s because I now have several screen recordings of the app providing issues. Today, specifically, I was using a coupon that required the purchase of another item. The coupon and additional item were visible in My Cart/Checkout (and in the screen recording). However, after paying, the order completely erased the coupon. Given I was on my lunch break for work, it made a lovely afternoon, very inconvenient.

Developer Response ,

We’re bummed to hear that you didn’t have the most ideal experience. Hit us up at BK.com/contact-support so we can look into this for you.

All these copy paste patch notes that don’t give any information

I like the app, I get great deals on orders and that’s the reason I use fast food apps. But every other time I try to use it, it will just freeze and I’m unable to click on anything. Close and reopening doesn’t solve the problem. Only thing that works is uninstalling and reinstalling. And the app is incapable of remembering login information (McDonald’s Wendy’s subway Taco Bell all remember my login info if I need to sign in). I’d be more understanding of the issue if there were detailed patch notes but looking thru the version history they all say some goofy food related slogans describing the ease of use and bug fixes. What bugs have been fixed? How is that app easier to use? It’s almost like the developers have a pseudo update queued on a timer with a copy and paste description of that update. I don’t claim to know what goes on in app development and maintenance but I know enough to know that it’s a relatively simple fix for a freezing application. And stop being lazy and tell us what’s been fixed with each update, because you keep telling us that there’s fixes and improvements but don’t elaborate on what. Kinda sounds like nothings been fixed or improved. Currently writing this while I wait for the app to reinstall for the 4th time this year.

Very disappointed

First time using the app and since it says Burger King I assumed that the new restaurant actually had team members that did deliveries. I ordered my food without an issue, did my modifications without an issue but when it came time for payment it did not let me review delivery charges, taxes, order total, convenience fee for using the app and then leaving a tip on top of it all. So then a $12 order becomes $19... they let me know the driver was on their way but they left the food and was gone and then notified me with a picture that they didn't knock at the door they just left it outside on the wet cement at somebody else's door. When I contacted the driver it was sorry that's where GPS led me... OK well those aren't my doors and it doesn't look like you left a full order anyways. So this went back-and-forth she never returned, Burger King's telephone number is wrong and I can leave an email with possibly being contacted within 48 hours?? No food no money. two hours later after going back-and-forth relentlessly I am only going to be issued a partial coupon!?! I don't know about anybody else but to me this driver is compared to a waitress, they should verify the order, make sure everything's there, give it to the right customer... But instead it's like dump and go because they get paid no matter what!! so I am not pleased at all and this will be the last time I use this service... pretty disappointed Burger King....