CA Lottery Official App 17+

Back in the day,( 20$ years ago I use to have to input the number off of each non winning ticket into the second chance lottery app in order to be eligible for the second chance drawing . It would take me a very long time to input my non winning scratchers because I had a hard time reading the number . Now the update improved input of my non winning second chance tickets are simply scanned into the lottery app by my cell phone in seconds . I’m so thrilled for this new and fun way to imput my tickets now that it’s so fast and easy to do .
Thank you California Lottery for a excellent job inproving the all around experience of the journey of using the user friendly lottery app from start to
finish.
My sincere pleasure in thanking your team for thier help in making the whole process extremely easy now.

After many painstaking attempts to change my password as it decided it would not take mine any longer...disjointed user interface. Verified my information on my account as prompted for 2nd Chance. All of the information was of course the same so I hit ‘Save’ only to get a new message telling me that I could only have 1 account. I only have 1 account. No help from the website as to how they think I have more than 1 account when they already have my info.
Then I was given an email that my information needs to be confirmed manually and ....get this...I should send in a copy of my ID and a copy of a rental/utility/mortgage payment....to unknown people so I can PLAY, yes play, 2nd Chance...SAY WHAT?!? Then they’ll destroy those copies to protect my identity. Ummm...You’re all up to speed on what Not To Do to have your identity stolen, right? Why do I need to verify my identity, which you’ve already done, Before I’ve won anything? Why would I send unknown people my identity information and if it’s in those hands the first time, why wouldn’t it stay safe there if kept...because it’s not safe going there And it’s not safe being kept there. Someone should investigate this.

I want to love this app but there are some SERIOUS drawbacks. First, I keep losing. That’s no fun. Come California Lottery, just let me win occasionally, enough to keep my hopes and dreams afloat.

Second, some might call this a perk but it just depresses me. The app is lightening fast when it scans my ticket and tells me I am not a winner. Come on already. At least take a few seconds to think about what you are about to tell me. Heartbreak. Every time. Instantly. Here are some ideas for improvement:

1) Stop being so darn speedy. Like have an hourglass that flips around a few times or some bars that flash across the screen and imply that you are actually thinking about my ticket. I mean, I need a few final moments to dream about the house I am going to build. Stop dashing my hopes so rapidly.

2) It’s not fun. I want noises or music or something. Like a drumroll or some suspenseful music. Then, when I lose, (like ALWAYS do) I want to hear sad sounds like “wa-wa-waaaa” followed by maybe a hopeful prompt to buy again with hopeful sounds.

Come on California Lottery. I know I have a greater chance of getting struck by actual lightning than I do of winning the lottery so make the experience worth my $2. I’ve spent actual decades planning how I’m going to blow all that money. Add some flourish already to augment my dreams.

Thank you from a semi-faithful ticket buyer and always optimistic lottery life planner-outer.