CAFU Fuel & Car Service To You 4+

Very great concept that gives u the convenience of avoiding long cues at the petrol stations. It needs very solid customer service as there are many different issues that come up and need very professional reaction. I find Mahmoud from their team to be exceptional and always goes above and beyond to make sure the issues are resolved.

Thank you for your positive feedback. Our Customer Experience Team is always ready to serve you and provide our valued customers with an exceptional service experience.

This WAS a great app - I have been a regular customer and have recommended it to others several times. However, the most recent update has crippled it and now it doesn't work. Formerly it worked fine with all normal payment methods. But now they've downgraded to no longer be compatible with standard payment methods. This seems to represent a withdrawal from the international banking system and commitment to a provincialization of the app, in a way that is not compatible with the banking needs of the primarily expat population in Dubai. The fix here would be easy - they just need to roll the app back to the version from last month that worked fine, and everyone would be happy. Cafu, if you're listening, you broke your app. That was dumb. But this seems to be a fixible decision. So fix the problem, let me know, and maybe I'll come back as a customer.

// Update - it has been more than a month since this issue emerged and they still have not fixed the app and restored the functionality it once had. I don’t know what’s going on over at Cafu but it’s sad to see a once-great service fall apart like this.

Thanks for sharing your input with us. We highly value your feedback as it helps us identify areas of improvement, and we've shared your comments with the concerned team for review. In the meantime, please don't hesitate to reach out to us by email on customerexperience@cafu.ae, or by dialling 800-mycafu (800-692238) for any inquiries.

for the second time the worst experience ever. i ordered emergency fuel that is supposed to reach as quickly as possible if you’re in dubai with a max time of 35 min. i got mine deliver after AN HOUR A WHOLE HOUR on Friday from 11:50 am to 12:50 pm ! with no updates no confirmation of the expecting time to get the fuel delivered nothing literally they can not provide a simple tracking service to check at what time exactly the driver supposed to reach , no but you have to wait patiently in a 45°C weather during RAMADAN . i simply asked is it possible to contact the driver by myself to check with him cause this way is easier for me instead of calling customer service and wait a whole 15 min on the line and then stay on hold for nothing , the lovely lady said he’s gonna contact you but guess what ? exactly he did not call. so you basically you have to order and pray for them to get their job done . waste of time and money , it’s been years now but you guys are not improving in any way .

We sincerely apologize for the inconvenience you experienced.

Please know that addressing this matter promptly and effectively is our priority. We will actively work on resolving this issue and ensuring that such incidents do not recur in the future.

If you would be willing to give us another chance to make things right, we would greatly appreciate the opportunity to regain your trust. Please feel free to reach out directly to support@cafu.zendesk.com and share your contact details so we can assist you and ensure a positive experience.