CaptionMate 17+

Latet deafened, I have good speech, but zero hearing. I have been looking for a means to use a telephone, and I’ve tried a couple of providers for landlines and a couple of different apps for my cell. I downloaded CaptionMate several months ago and find it works remarkably well, when it works properly. Every so often, the program glitches, and I cannot get to the CaptionMate calling screen. After a couple of attempts, the problem seems to sort itself out, and it is not really very frequent. Overall, this is the best captioning app I have found after several attempts and multiple discussions with other users. The accuracy is quite good, and transcriptions are saved to your phone if you want, including both sides of the conversation.

Unfortunately with hearing loss, listening can be a challenge. Caption Mate is truly a “godsend” in assisting those with hearing loss to communicate effectively on the phone. Not only do you see the other person’s text in one color, you see your comments as well in a different color. Caption Mate support services are super, easily accessed online or by phone. Caption Mate support service is totally focused on making their service available to those with hearing loss. Excellent all around.

I discovered this app while searching for a captioning help for my video meetings for work when my employer sent us all to work from home. This app is awesome for phone calls and it’s fast unlike the delay from a live captioner. For video meetings that involve group discussions with users using computer’s internal mics instead of a headset mic o we it does have a little problem with accuracy but still better than a live captioner who may not be able to keep up. The con to this app vs live captioner is that will not provide interpretation on other noises or emotions to the voice such as people laughing or background noises etc.