Carbon: Mobile Banking & Loans 4+

Save Money|Transfers| Loans

Carbon Finance and Investments Limited

    • 4.5 • 6.4K Ratings
    • Free

iPhone Screenshots

Description

Total control of your finances is possible! Meet Carbon, a credit-led pan-African digital bank, your all-in-one app for easy money management.
Track and simplify your personal finances with our easy spending and payment options.
Say goodbye to hidden bank charges, long queues, and endless paperwork.

Carbon’s digital banking services are designed to change the way you bank, pay, spend, and earn.

Change the way you Earn with Carbon
With Carbon, your money is always working for you. Save smart and earn more with up to 15.5% interest per annum on your savings.

Change the way you achieve your goals
We’ve made loans easily accessible to you to help you reach your goals and stay in control.
*What you need to know about our loans;
•Loan amounts range between ₦2,500 to ₦1,000,000 with repayment periods from 61 days to 12 months at monthly interest rates that range from 4.5% to 30%
•Repayment periods range from 61 days to 365 days with Annual Percentage Rates (APRs) from 5% - 36%. No processing costs. Late repayment fees apply.
•No collateral or guarantor necessary
•No hidden fees
•You unlock higher loan amounts by repaying early and carrying out other transactions on the app.
•Representative example: Loan amount of ₦1,000,000 borrowed for 12 months. Monthly Interest Rate: 4.5%. Total amount payable: ₦1,540,000.
•0.03333% per day late fee

Change the way you Pay with Carbon
Say hello to Carbon Zero, our Buy Now Pay Later product. Spread payments for any purchase with your Carbon debit card into four installments for anything you love and pay over four interest-free installments.

You’re always in control
The Carbon debit card is your passport to financial freedom and security. Freeze your card temporarily or permanently, cancel or deactivate your card, reset your card pin, set recurring transactions, and customize the names of your saved beneficiaries, all in your Carbon app.

Safe and secure banking
Deposits are NDIC insured. Carbon Microfinance Bank is licensed and regulated by the Central Bank of Nigeria with the RC number: 1642222.

Carbon products include:
Carbon savings
Carbon loans
Carbon Zero
Carbon debit cards
Carbon SME loans

Join over 3 million customers who trust Carbon to save, spend, and manage their finances on the go. Start banking with Carbon today.

Instant loans whenever you need them.
We’ve made loans easily accessible to you to help you reach your goals and stay in control. Unlock higher loan amounts by repaying early and carrying out other transactions on the app. Who needs cash when you’ve got a Carbon debit card #PinkPassport. Spend and earn in one place with Carbon. Enjoy 1% cashback monthly on every card (POS) transaction. Terms and conditions apply.

Here’s why you’ll love Carbon:
Your Carbon bank account allows you to do more than store money. Instead of fees, we give you 1% of your account balance every month. Enjoy free transfers, zero maintenance fees, and instant loans of up to 1 million.

Instant Loans are available 24/7
We’ve made access to credit easy and simple. Get the best loans in Nigeria with our secure bank loans. Available 24/7, no collateral or guarantor necessary.

No hidden fees ever
You can bank on our transparency. Carbon gives you a clear breakdown of your transactions.

Real-time alerts
Where your money goes doesn't have to be a mystery. Receive instant notifications for every incoming and outgoing transaction.

Fast, simple, and secure payments
Transact in seconds, send and receive instant bank transfers, and enjoy instant reversals on failed transactions.

Reliable customer support
Focus on having fun. We’ve got an amazing team of customer service for urgent queries, so we’re always here. You can always reach us to raise queries or learn more about our services via our different support channels. We’d love to hear from you!
Change the way you Spend with Carbon

What’s New

Version 3.7.5

We’ve enhanced your experience with Carbon:
• The KYC process now guides you to required documents and simplifies re-uploads. 
• We’ve improved handling for users without employment details and added new features in the Savings Flow, including progress tracking and a missed payment flow.
• The UX for transaction limits on device changes is updated, and Live-chat is now globally accessible. 
• Bugs fixed include employment status fields, BVN inclusion during onboarding, and the bank list on the "Cards and Banks" screen. 
• New users can now send money without issues.
Thank you for using Carbon!

Ratings and Reviews

4.5 out of 5
6.4K Ratings

6.4K Ratings

Dan_Kellz ,

No direct customer care

Why is there no direct way to reach you guys in Nigeria? I checked your Ghana website, and I could see there's a customer care phone number. In Nigeria, only WhatsApp chat and in-app support - not even a direct email. This isn't nice. I currently have an issue after making a purchase with my carbon card. For almost a month now, I've been using WhatsApp and in-app support features, and all you keep saying is that I should provide a declined receipt when there was none for the transaction. I also used the card of a different bank at the time of that failed transaction, and they refunded my money a long time ago without asking for any declined receipt. For almost a month now, no solution - a ₦50,000 transaction. You guys need to invest in your customer care service in Nigeria. Not having any direct access to your customer care is terrible. At least I know I will never use your card for any transactions whatsoever with the treatment I've received so far. Fix up. Thanks.

Developer Response ,

Hi, we sincerely apologize for the experience. Kindly reach out to us via the support option on the app so that we can address your concern. However, if you have done this, do avail us the ticket ID generated for further assistance.

therealmomis ,

Frequent issue unattended to.

I’ve been enjoying carbon, not until I find it difficult to log into my account. Actually I Mistakenly pressed on forget pin while trying to use Face ID .
I was told to enter my phone number and pin which I did . I expected the OTP to pop in my inbox . After several attempts over 24 hours I did not get any OTP. I sent a mail concerning that, yet still same result . I was told to check my line maybe it’s on DND which might be be cause of me not getting the OTP . But yet it’s the same thing . Till now I couldn’t log in to the app. And I’ve been stranded for days . Because I did not have access to my account to make any transaction.

Developer Response ,

Hi! We sincerely apologise for the unpleasant experience. Kindly contact us by raising a support ticket from the app by clicking the '?' icon on the landing page. You can also send a message to us via this link: https://ng.getcarbon.co/contact-form.html to enable us to assist in rectifying the issue.

Bobbybrown007 ,

Loan Increments

I should have given you a five star rating but I’m not satisfied with the way you reduce your loan amount every time I make a repayment.
Your system is supposed to be designed to increase the loan limit if repayment is made and if a customer is never late on payment, but instead it’s keeps reducing.

I have been on this app since Feb 2020 at a point my limit got to 50k but after that reduced to 30k and it kept on reducing without any issues on my account. Have never been late on a payment.

I recently paid back in full my payment which was supposed to be due next year February hoping to get a higher loan only to be awarded with 4K
It’s not speaking well of your app.

I use other app and I know how the limit works and keeps growing with each repayment made. The issue is if you don’t apply for that 4K a new loan won’t be available it’s not ok
I applied for loan to get a good amount not 4K or 10k like you approve.
Have written to your customer service but nothing has been done on it and I’m also sure some of your customers are not happy with that as well
Please work on it to have better customer service and clients too.

Developer Response ,

We are really sorry to hear this. Please send a mail to customer@getcarbon.co to enable us look into the issue in order to assist you.

App Privacy

The developer, Carbon Finance and Investments Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Other Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Other Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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