Carrier 360 by J.B. Hunt 4+

Here’s something that’s been truly bothering me using this app. And it’s a vexing issue: You look up a load based on a set of criteria. 100 loads come up. As you’re scrolling down you put an offer on, let’s say, load # 53 on that list of 100 load displayed. Once done instead of the app taking you back to where you left off on the list, that’s on load #53 where you made an offer so you can continue scrolling down the remaining 47 loads it instead takes you back to the beginning that’s starting back to load # 1. That’s time consuming; vexing and unnecessary.

Furthermore, We have this app and it’ll be nice to make adjustments so all detention time can be dealt with within the app. 2 weeks ago, I make a request for detention pay for 8 hours and do everything that’s required but forget to put the in an out time on the BOL and I get denied detention payment. How’s that’s fair? How’s that even right ?

And while on your app, I couldn’t write a feedback in the feedback section of your app. Had to do it here 🤦🏾‍♂️
Wouldn’t it be nice to do it directly within your very own app ?

Edwile, thank you for your feedback. We frequently update our application to improve speed, functionality, and overall features. We value your feedback and welcome any ideas for improvement. If you need assistance, we are here to help at 844-252-1793 or 360carriersupport@jbhunt.com, Mon.-Fri. 7 AM to 7 PM (CST).

I really do t know where or they get there numbers but when you put in an offer they will counter with a lower offer and the if you lower ur offer it gets much lower that tells you that it doesn’t matter what carrier you are we’re gonna take it and if you want it it’s at what we want to pay nothing more than just GARBAGE 🗑 yeah the app part is a novel idea but there’s others with apps and there not that big off a swindlers and deceitful as this app and the company behind it. And you get them them on the LIES because they’ll post a load on their app that’s 50% CHEAPER!!! and on the DAT load board has the same load from them at a price slight higher rate if I could put pictures on here I would so anyone with this would stay away.

As per there RHETORIC it’s the same as everyone’s —( THEYRE ALL SORRY THEY UNDERSTAND THEY ALL APOLOGIZE BUT NO ONE DOES S💩T ABOUT AND NO ONE WILL. Keep in mind a load post on the board was at $1200 and on there app was at $620 u can do the math = $580 in there pockets.

Machinedevils, thanks for taking the time to share your feedback with us. We are sorry to hear that you aren’t seeing the rates you’d like and we’d be happy to talk with you more. Please give us a call at 1-833-211-4392 to speak with a member of our Carrier team. Thank you

Update on tracking, to be tracked all the time you really have to be on top of it, log in and out few times a day when it’s not tracking, call support all the time, that’s the only way to be close to a 100%
We have a problem on most of the loads tracking won’t start until we click arrive on site of pickup
Please look it to this glitch. App shows not tracked but few miles before we arrive we receive notification asking us if we have arrived, when i open the app it’s still not tracking but it knows that we are close by. It’s a glitch

Tracking is always bugging on this app. Some loads we do everything support tells us to do and it still doesn’t work. So much time waisted contacting 360 support which is not avilable after hrs. Agents don’t even respond to app problems when emailed. Needs big improvements

Vukzz, we want carriers to have a good experience with our app, so we’re sorry to hear that you are having some issues. Our 360 Carrier Support team is available to help troubleshoot or answer any questions you have. They can be reached at 1-833-211-4392 or 360CarrierSupport@jbhunt.com.