Celayix Team Xpress 4+

Can’t see the location of upcoming shifts

I don’t use the app for much other than checking in/out of work. Before the update, I would be able to see the location where I’d be working on my schedule. After the update all I can see is when I’m working, but not where. It’s terrible, please change it back to how it was.

Developer Response ,

That definitely sounds frustrating, and we're sorry you were having difficulty with the app. This sounds like an issue that likely arose from your employer's side, so if you encounter it again we recommend consulting with an administrator. Also, you can always feel free to reach out to our support team by submitting your Client ID and username to support@celayix.com. We're always happy to help!

Okay for what it’s supposed to do

The app itself is a great concept and a wonderful tool for seeing upcoming shifts, but from a technical standpoint it’s very very clunky and falls a bit short. The location services for checking in are simply absurd as you walk around the designated area trying to find the one spot that registers that you are in fact, at the place you work. Enabling location services so that you are in the area without having to check in might be a simple way to relieve this problem as it’s fairly comical to see half a dozen people wandering up and down the area.

Visually, it’s very simple and not much to look at, but it gets the job done; I enjoy that it lets you have different viewpoints on your upcoming schedule. There is a bit of a learning curve to the app itself which I could see as being a struggle, but you can make some features such as notifications and reminders semi-personalized which is nice. It tracks your time and call outs nicely as well as confirming the accuracy of what it logged. Three stars for practicality and well compiled info, but not five because of execution, mediocre visuals and hit or miss user experience.

Developer Response ,

Thank you for your feedback, we really do value it. One of the issues that can arise with location services is if your administrator makes the radius too small. We strongly recommend bringing these sorts of concerns to your employer because they will be the only ones who can mitigate the issue.

We appreciate your well thought out and balanced assessment. Your input has been passed along to our dev team, and if there's anything else you would like assistance with please don't hesitate to reach out to our team at support@celayix.com.

Been using it for years

Been using this app for clocking in and out for years I'm having the same glitches and bugs for way to long now either it says I'm not at the right location even though I’m standing in the middle of the property. Or it says I clocked in and then I get a call from a supervisor saying I didn’t. When I call dispatch they are just not surprised at this point they know this app has issues. I hope what ever job I have in the future doesn’t use this god awful app. There’s even more glitches and bugs to speak of but at this point I don’t expect them to get fixed so I feel like it’s useless to talk about it any further. The weird part is it does say it’s being updated regularly but I'm not seeing any differences in glitches or bugs or performance. So I’ve lost hope for it.