Celebrations Passport 17+

I just placed an order using your app. All was well till the check out step. I’m a passport member and I was charged a shipping charge. I could not find a way to let your app know this information. Suggest adding a simple check to say Passport member Yes or no.
I called and your helper was great and he informed me that passport is connected to the Email address. So again one small suggestion include in your list of questions part of your order Enter Email address! Just saying.
Additional during my call I realized that in spite of doing business with you regularly and regularly receiving emails my email address on record was complete nonsense. Letters and numbers and absolute weird stuff! Got it taken care of thanks to Cliff.
Hope this will help me during my Xmas ordering!
Thank you. Maria Teresa Conti.

Initially, I enjoyed the app, and packages would get to the proper people when they were sent. Then 2023, I had an order that never got to where it needed to go. I would call customer service and they would say to me that they would find another delivery person. It’s been on for days and then turned into weeks and then I finally canceled my order, but they never refunded me. Matter of fact, they charge me double. 😖
After multiple calls, trying to get that order out then trying to cancel and get my refund was ridiculous. Finally, had someone refund my order canceled and then I finally got my refund. So sayer that I decided I had enough. I decided to cancel my Celebrations subscription. Customer service said that they would cancel it. Well, the account was supposed to be canceled for the year and instead of canceling it they charge my credit card for the subscription.
So I’m trying again to have it cancelled & credit my account. Wish me luck!
This is not worth the headache…

I ordered a large lavender rose and white floral arrangement for my mother. The order webpage depicts a beautiful large bouquet with at least 6 lavender roses and other flowers and greenery. It was to arrive on May 5. I received an email that confirmed delivery on this date but my mom never received her flowers. I called the 1-800 number twice and was on hold for more than 40 minutes then told they couldn’t disclose their florist. I wanted to know where they delivered the flowers. They reordered me the same bouquet. It arrived on May 6. Unfortunately it was not what I expected or paid for. The arrangement was pink and mauve with only 3 roses. It looks like a small arrangement instead of the large arrangement that I paid for. I’m disappointed in the color, size, and price. I definitely cannot see the value for what I received.