1800Flowers 4+

I made an order a week ago, and had it scheduled for a delivery today! I have tried everyday since September 1 to place an order for September 23, but it idk if it was the system or my phone but it wouldn’t let me place an order until September 16, The slot was finally open for me to place a delivery.
Everything looked right, Arrival September 23. During Business hours.
This morning I woke up with a text that my delivery date changed to September 24! Then it kept going back and forth from September 23, to 24, back to 23. By the end of the Business day, the recipient had already gone home, with no flowers!
I called customer service twice for an update and they kept saying “it should be there within the hour, or shortly”
The office is now closed and I call back now requesting a refund because they said they are gonna deliver tomorrow, and the thing is my recipient isn’t gonna be home tomorrow. That’s why I requested this specific date. Why ask when things should be delivered if it isn’t gonna be delivered when it should be. Now customer service lady over here goes to ask me “so how do you wanna resolve the issue on your order”. Like excuse me, what? I have never been so disappointed and angry with a delivery. I usually am pretty patient, but this was a special occasion, and the delivery hadn’t arrive when it should, and customer service was horrible, and totally didn’t need the attitude from M, like it was my fault or something. Ughhh! Just so angry!!!

So I came across the App & decided to send my new girlfriend (Who is a veterinarian) a Christmas stuffed animal coming out of a chimney like Santa. This was for a very special event concerning adoption of animals for Christmas so I thought it would be perfect. I placed my order using the app quite easily at 10am on the day of the event. I paid & expected same day delivery.
The delivery was never made & the next morning I called to find out what had occurred. The person I spoke to apologized & said it would be delivered that 2nd day. I received a “We’re sorry” canned message from the CEO which also included a $20 coupon for the mishap. However I was given only 1 day to place another order (how ridiculous!).
GUESS WHAT? No delivery occurred the 2nd day either. I called again & this operator informed me that the previous operator, for whatever reason, did not initiate the order. The operator did refund half my purchase ($45) & I was told it can take 2 billing cycles to show up. (Again ridiculous! They can take your money almost immediately but an instant refund!? Forget t). The order was placed again & My recipient was called & apologized to.
Finally 5 days after the event, my girlfriend receives Xmas flowers and not the stuffed animal I originally ordered. So very poor & unacceptable execution. I will never use 1-800Flowers again. I can’t afford to take the chance of improper mistakes... 3 strikes & your out!

DON’T TRUST THE TOO REVIEWS. I wish I could give ZERO STARS. I made the mistake of reading the first few reviews, seeing four and five stars and believing it would be a good idea to use their service. Never have I been so wrong. I placed an order for a same day delivery in the morning, being told it would be delivered no later than 9PM. Around 7Pm I received an email stating that the flowers had been delivered, but to my surprise there was nothing there. Upon calling customer service, this happened because of an “error” and that I should wait until 9PM which would be when the flowers would be actually delivered. I waited until 9:30PM with no flowers still so I called customer service again. After checking my order number all the service rep says “I apologize sir, would you like a free upgrade?” Which, after further questioning, meant not only have the flowers not been prepared yet, but that they wouldn’t around for another FIVE DAYS. I immediately asked for a refund because that was just plain ridiculous. If you decide to use their horrible service, read into the reviews. They most likely pay for positive reviews to be put up to the top to falsely advertise their “top notch customer service” when in reality it is the furthest from the truth.