Central Bank - Business 4+

This is by far the worst banking app I have ever tried to use. There are no features that make it easy to do anything you would want or need to do in a banking app. The fact that this is for businesses who need to be able to see transactions, categorize expenses, etc, you can’t even see your transactions. The dashboard has a ton of useless information making it very clunky and confusing to even view how much money you currently have in your accounts. You can’t see transfers between accounts, mobile deposits doesn’t work. It’s literally trash. My question is WHY put out an app that literally does nothing and force all your customers to switch from a very nice and well functioning app to this garbage fire of an app, before the app is anywhere close to ready?! The developers need to switch back to the old app and spend like 5 more years working on this one.

Thank you for taking the time to leave a review. Unfortunately, our previous platform was discontinued, but we hear your frustrations and are taking your comments seriously. We’d be happy to help with locating transactions and working through your mobile deposit issue if you contact us at (833) 420-0182. We continue to push out enhancements, and have many more planned over the next several months. We appreciate you being our customer and value your feedback. Thank you!

My bank recently switched to this app and I have not been happy. Even though the app says you can use Face ID to sign in, I have never been able to get that option to work. The camera is less than desirable and even though I’m using the same lighting I have used for years to mobile deposit checks, they are frequently sent back due to poor image quality. I am seriously considering switching banks just because of the app. Also, you have to click on a transaction three times in order to see where the transaction is from. not user-friendly at all.

Hi, Lauren! We understand your frustration and are actively working on solutions to improve the app, including the specific examples you mentioned. To assist with your Face ID issue, please call us at (833) 420-0182. Thank you for your patience as we work to improve the app and we appreciate you being our customer.

This app is the worst!! Doesn’t even list where your card was used. All the descriptions are just “atm debit transaction”. Thought at one point my card was stolen, took forever to figure out. They churched this garbage up so much, and all they did was make life insanely inconvenient and annoying. Face ID barely works, so I have to find my “company ID” constantly to login. There is a solid chance I’ll probably leave the bank this year strictly based off how poor this app operates and is laid out

Hello, thanks for your review. We sincerely apologize for the inconvenience and understand this is frustrating. We are aware of this matter and working diligently to improve the experience and address technical issues as we transition to the new platform. If you have any questions or need help in the meantime, please reach out to us at 833-420-0182 and we’d be happy to assist you.